Account Manager
Expeditors
- Montréal, QC
- Permanent
- Temps-plein
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
- Dedicate yourself to the success of Expeditors' and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
- Create and communicate a global strategic business plan in alignment with the customers' and Expeditors' company goals.
- Penetrate customers' organization structure at all levels, developing relationships beyond the main point of contact at all locations.
- Focus on by owning, being accountable for, and management of your sales pipeline to ensure you deliver revenue growth for Expeditors.
- Improve your personal knowledge of your customers' supply chain and industry, their financial objectives, and general business goals in order to continually offer value add services. Create a to support you on this endeavor.
- Initiate value add solutions based on Expeditors service offerings and technology.
- Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service.
- Ensure global visibility and collaboration across Expeditors network (strategic updates, KPI's, service deliverables and initiatives).
- Follow our established and engage key stakeholders so they are aware of, and actively supporting your efforts.
- Create and deliver effective with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives.
- Establish and monitor performance standards according to agreed KPI's.
- Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively.
- Highlight and escalate customers at risk.
- Ensure yields are managed and in line with company expectations with regular review either in SAS (CAM-GAM accounts), or through (LAM accounts).
- Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.
- Ensure customer is properly set up in CRM & customer account according to CHQ expectations.
- Document all meetings, opportunities and any other customer related information in CRM; and ensure data is accurate and consistent at all times.
- Achieve and maintain acceptable scoring of related AM measurements including the engagement of corrective measures when applicable.
- Travel when necessary.
- review for all key customers
- review for all key customers
- - AM to update presentation slides (12-24) for all key customers
- (Expeditors Revenue Summary) for all key customers
- (Yield Management) CAM-GAM Only
- - LAM Only
- for all key customers
- University or equivalent business qualifications
- Minimum 3 years Expeditors' or industry experience
- Proven work experience in business development
- Knowledge of Expeditors' product and services
- Knowledge of required Expeditors' operating systems
- Proficient in MS Office and CRM software
- Ability to communicate up and down management hierarchy with equal effectiveness
- Strong presentation skills
- Strong analytical skills
- Proven problem solving and interpersonal skills
- Charismatic with an ability to connect
- Bilingual in French required
- Retention Rate
- Revenue Growth
- Product & GEO Diversification
- Relationship Alignment
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life Insurance
- RRSP Retirement Savings Plan
- Employee Stock Purchase Plan
- Training and Personnel Development Program