Service Manager

• Extended Health & Dental Benefits
• Premiums Paid by Employer
• Employer Contribution Pension Plan
• Growth Opportunities
• Paid Training
• Long term job security
• Employee Assistance Program
• Telus Health Virtual Care

• Foster a positive and communicative environment
• Continually improve culture and support employees
• Perform duties with integrity and fairness in accordance with Peterbilt Pacific standards
• Lead monthly service and safety meetings
• Analyze monthly department statements and review with Branch Manager
• Work with all departments in the dealership as a team for maximum efficiency and effectiveness
• Ensure quantity and quality of work performed by the service departments meets and exceeds customer satisfaction
• Look after paperwork requirements for head office when dealing with WCB, absence requests, banked time payouts, etc.
• Perform ongoing employee reviews and ongoing check-ins
• Oversee that the following tasks are performed as required by lead hands and service writers

• Take customer requests and complaints for the required repairs
• Organize shifts, workload and manpower including after hours and Saturday shifts
• Prepare handwritten work orders and check for outstanding recall campaigns
• Secure required vehicle information serial number, mileage or copy of registration
• Ensure computer generated work orders are opened
• Request to have work order closed, review them and explain the completed repairs and costs to the customer
• Assign work to the technicians and supervise the repairs
• Maintenance of yard, shop, tool room and ensure the proper care of tools and the building are kept for a clean and safe work environment according to Work Safe BC
• Negotiate and resolve customer disputes and complaints
• Keep up with the distribution of all new letters, policies and service bulletins
• Must participate in all training programs made available through Peterbilt or outside vendors
• Ensure employees are participating and completing required training programs
• Interview for the hiring of new technicians and apprentices
• Coordinate apprenticeships with the ITA
• Ongoing communication with parts and sales departments
• Other duties and projects as assigned

• 5 years managerial experience preferred in a similar industry however, leadership experience in the service department is an asset
• Valid Class 5 and 3 Driver’s License
• Strong leadership skills
• Ability to listen to and communicate with customers effectively, striving toward a successful resolution every time
• Solid understanding of how to manage P&L with an entrepreneurial mindset
• Solid understanding of all truck technical systems
• Ability to promote service sales and expand customer base
• Strong computer skills – able to use Microsoft (excel, word, and outlook)
• Excellent written and verbal communication skills
• Strong personal organizational skills as they relate to workload, time management and setting priorities in an unsupervised environment

• $100,000 - $117,000 annually + variable compensation

Peterbilt Pacific