Operations Manager - Guest ServicesLocation: Halifax, NSAbout the OpportunityWe are a growing organization within the Travel and Tourism sector, focused on delivering high-quality, seamless experiences to customers across North America. Our team takes pride in creating memorable journeys through strong operational execution and exceptional service.We are seeking a hands-on, service-oriented Operations Manager - Guest Services to oversee daily operations and lead a multidisciplinary team in a fast-paced environment.This is a permanent, long-term position.What You Will DoIn this role, you will be responsible for the overall coordination and performance of guest-facing operations, ensuring a consistently high standard of service and efficiency.Oversee daily operations related to guest readiness, service delivery, and overall experienceLead and support cross-functional teams across customer service, operations, and support servicesEnsure all assets and guest-facing environments are prepared and maintained to high standardsAct as the primary escalation point for customer concerns, resolving issues with professionalism and urgencyIdentify and implement process improvements to enhance service quality and operational efficiencyMonitor performance metrics and provide regular updates to senior leadershipManage scheduling, staffing, and team coordination, including logistics and movement of guests as neededSupport budgeting, expense management, and achievement of operational targetsFoster a positive, accountable, and high-performing team cultureEnsure adherence to health, safety, and regulatory standardsWho You Are2+ years of experience in hospitality, tourism, or a related service-driven environment2+ years of leadership or supervisory experienceStrong operational and problem-solving mindset with the ability to manage competing prioritiesExcellent customer service and conflict resolution skillsProven ability to lead, coach, and motivate teamsStrong communication, organization, and time management skillsComfortable working in a fast-paced, seasonal business with variable hoursExperience with budgeting, reporting, and performance managementFluent in English and German (French is an asset)Flexible to work evenings and weekends as requiredWhat You Will ReceiveCompetitive compensation ($65K - $80K inclusive of bonus)Opportunity to lead a key function within a growing organizationA collaborative and supportive leadership environmentLong-term career growth potentialThe opportunity to directly impact and enhance the customer experienceThis is an immediate opening, and interviews are taking place right away!ABOUT US:TPD is a leading workforce solutions provider with a mission to help individuals succeed by providing access to opportunities in jobs, careers, and professional development. A niche provider serving North America, specializing in placing both corporate and skilled talent within the Manufacturing, Semiconductor, and Mining industries. Whether you seek flexible or permanent positions, we assist in starting, changing, or advancing careers in a way that aligns with your goals.We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process.
