Help Desk Support - Great Plains Dynamics, CXone exp
- Edmonton, AB
- 29,10 $ par heure
- Permanent
- Temps-plein
Length: 12 months contract (Approx.) with possibility extensions
Location: Edmonton, Alberta (Onsite)
Hours of work: 08:15 - 16:30 Alberta time, Monday through Friday excluding holidays observed by the province
PR: $29.10 hourly T4'The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting... or you may be asked to start sooner than the expected start date if you are able to do so !'Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to hr@teamrecruiter.comPlease mention the job title above in the subject line
The recruiter in charge of this role is FathiyaAfter you have submitted your resume via e-mail please complete the application for this specific job by clicking 'Submit Your Resume for this Job' at the bottom of this page to match your resume to the job.If you are interested in further opportunities, why not also do a general registration in our database. By visiting our website and clicking on 'Database Registration'If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.Requirements:
DESCRIPTION:
Reporting to the Team Lead Customer Service, this position has a primary responsibility to deliver front line customer service interacting with clients over the phone, in person or by email for them to gain access to the laws, legislative materials or official materials that they require.This position provides customer service to Alberta King's Printer clients by assisting them with researching and locating appropriate information that the Alberta King's Printer offers. The Customer Service Representative is responsible to perform sales transactions in person or by phone, email and mail. As clients order legislative materials, this position also assists with the printing of legislative materials in a just in time fashion, as over 70% of the laws are sold primarily as print on demand items. In addition, this role provides cover-off and assistance to the Shipping and Inventory Coordinator, when required.This position ensures all relevant Government and Service Alberta and Red Tape Reduction legislation, business plans, policies, and standards are recognized and complied with ensuring that day-to-day activities are performed accurately, efficiently, and in accordance with established policies and procedures while maintaining a high level of customer service. All transactions must meet Government Payment Card Industry (PCI) requirements.RESPONSIBILITIES:
Duties will include the following but are not limited to:
Primary contact for telephone and walk-in clients that request legislation, government publications or official government materials produced by the
Provides assistance to clients using the King's Printer website - which may include guidance on how to locate information or help them through the ordering process on the website for legislation or official materials
Assist clients with inquiries regarding their KP Source Professional subscription or accessing on-line legislative collections
Assists customers by researching and locating information that Alberta King's Printer provides, including requests for historical or point-in-time legislation
Researches and makes appropriate referrals regarding government publications and services not available through Alberta King's Printer
Prepare invoices for official materials distributed by Alberta King's Printer; prints legislative network items as requested by customers (print on demand legislative items)
Ensures all processed transactions meet strict PCI standards and balances daily transactions (internet and credit card authorizations) and monies collected on transactions
Ensures legislative amendments are distributed with all legislation when required for in person sales or when providing backup to the Shipping and Inventory Coordinator
Assist with the collection of past due invoices.
Record tracking in Excel.
Answer phone calls and emails.
Create documents as required.
Assist with the digitization of historical documents as required.
Organize events, and book rooms as required.
Copy, scan, file and perform records management of physical and digital documents.
Proofing and formatting word documents as required.
Provide backup coverage to Shipping & Inventory Coordinator.
Pick, pack and ship legislation and official materials, ensuring that all legislative amendments are distributed with applicable products and ensuring high-security and serialized items are distributed and tracked within the requirements of established policy and service level agreements.
Research and or coordinate with multiple shipping vendors to secure most efficient and cost effective delivery service to clients.
Ensures there is sufficient stock in the storefront to meet customer's demands.
Assists with other shipping and inventory control functions as directed by Team Lead or Manager.
Assists with other administration functions as directed by branch leadership team.Qualifications:
MUST HAVES:
- Experience providing customer service technical troubleshooting and problem resolution.
- Experience working in a role that demonstrates customer service skills with clients.
- Relevant post-secondary education in the area of office administration
- Experience proofing and formatting word documents in a work setting.
- Experience with Microsoft Great Plains Dynamics.
- Experience with using CXonePlease note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply!When you have some time please register in our database (5 minutes process) to be considered for future openings; the link is available on our website at http://www.teamrecruiter.com in the Candidate section. Please follow us on LinkedIn at https://www.linkedin.com/company/teamrecruiter.com/, or on Twitter at https://twitter.com/TeamRecruiter.We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone/email. You are encouraged to register with us in our database to be considered for future positions available.Have a great day.At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas: IT, Finance, Admin, Sales, Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm please visit our website at www.teamrecruiter.com.CAMSC and ACSESS certified"...All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing""Please note that emails from our Recruitment Firm may inadvertently be sent to your Spam Folder. When contacted regarding an employment opportunity, please keep an eye on your Spam/Junk Folder to avoid missing important communication."THE EMPLOYER OF RECORD FOR THIS ROLE WILL BE TEAM RECRUITER / SE.Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.