Teams/Teams Phone/ Meeting Room Consultant

Avanade Voir toutes les offres

  • Toronto, ON
  • 96.800-114.950 $ par an
  • Permanent
  • Temps-plein
  • Il y a 18 jours
Avanade is seeking a seasoned Microsoft Customer Engineer with deep expertise in Microsoft Teams, particularly in Teams Phone, Microsoft Teams Rooms (MTRs), and the broader Teams ecosystem. This customer-facing role demands strong communication skills and the ability to deliver technical solutions that enhance collaboration, streamline communications, and improve user experience across enterprise environments.Come join usThere is one in every group - the person who dreams big and has the motivation to bring their ideas to life, even as others might roll their eyes and prefer to play it safe. Are you that person?Are you the one who isn’t afraid to break the mold and who gets passionate about the power of digital to transform organizations and ways of working? Because we are building teams of people like that to help our clients unlock the power they need now and own what is next. Together we do what matters.What you’ll do
  • Deploy and manage Microsoft Teams Rooms (MTRs) across various environments, ensuring optimal configuration, performance, and user experience.
  • Support Teams Phone implementations, including Direct Routing, Operator Connect, Auto Attendants, Call Queues, and PSTN integrations.
  • Conduct network readiness assessments and troubleshoot call quality issues using dashboards and telemetry tools.
  • Provide guidance and support for Teams core features such as chat, channels, meetings, file sharing, and collaboration workflows.
  • Collaborate with customers to understand business needs and translate them into scalable Teams-based communication solutions.
  • Deliver technical workshops and training sessions focused on Teams Phone, MTR deployment, and Teams usage best practices.
  • Assist in licensing, configuration, and customization of Teams and related Microsoft 365 services.
  • Document best practices, troubleshooting guides, and reusable deployment templates for internal and customer use.
.Skills and experiences
  • 5+ years in customer-facing roles in Unified Communications, IT consulting, or systems architecture.
  • Proven experience with Microsoft Teams Phone, including Direct Routing, SBCs, and telephony infrastructure.
  • Hands-on expertise with Microsoft Teams Rooms (MTRs), including Android and Windows-based deployments.
  • Strong understanding of network dependencies for Teams media flows, including firewall, IP routing, and QoS.
  • Deep familiarity with Microsoft Teams as a platform, including chat, channels, meetings, collaboration tools, and administrative controls.
  • Proficiency in Microsoft 365 services
  • Experience with troubleshooting tools and workflows for Teams devices and call quality.
  • Strong analytical, problem-solving, and organizational skills.
Preferred Certifications
  • Microsoft Certified: Teams Administrator Associate
  • Microsoft Certified: Collaboration Communications Systems Engineer Associate
  • Microsoft Teams Rooms Certified Systems & Devices (via Microsoft Teams Device Certification Program)
About you
Characteristics that can spell success for this role:
  • You love to work collaboratively with energy, drive and dedication to overcome obstacles to achieve your goals.
  • You take ownership and encourage others to make a positive impact.
  • You have superb interpersonal skills and can establish strong relationships.
  • You anticipate and neutralize obstacles and objections.
  • You are a skillful influencer of internal and external resources.
Enjoy your careerAs you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!Some of the best things about working at Avanade:
  • Opportunity to work for Microsoft’s Global Alliance Partner of the Year (20 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
  • Real-time access to technical and skilled resources globally
  • Dedicated career advisor to encourage your growth
  • Engaged and helpful coworkers genuinely interested in you
A great place to work
As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, but to also lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.Create a future for our people that focuses on
  • Expanding your thinking • Experimenting courageously • Learning and pivoting
Inspire greatness in our people by
  • Empowering every voice • Encouraging boldness • Celebrating progress
Accelerate the impact of our people by
  • Amazing the client • Prioritizing what matters • Acting as one
Compensation at Avanade varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Avanade provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below.The recruiting efforts for this position are intended to fill a brand-new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.See more information on our benefits here:Role Location Annual Salary Range
Toronto $96,800 - $114,950
Calgary $96,800 - $114,950
Vancouver $96,800 - $114,950
Ottawa $96,800 - $114,950
Montréal $88,000 - $104,500.

Avanade