System Administrator - 6 Month Fixed Term
LaPrairie Group Voir toutes les offres
- Calgary, AB
- Contrat
- Temps-plein
- Act as the primary escalation point for complex incidents and service requests beyond Tier 1 capability.
- Own end-to-end resolution of escalated tickets, including root cause analysis and preventative measures.
- Provide hands-on troubleshooting across hardware, software, networking, and cloud services.
- Support and maintain end-user environments including laptops, desktops, mobile devices, and peripherals.
- Participate in ticket triage, backlog management, and continuous improvement of support workflows.
- Assist with onboarding and offboarding, including user provisioning, access control, and device setup.
- Support multi-site operations, including remote environments, and resolve connectivity issues across VPN, WAN, and wireless networks.
- Provide clear, professional communication to end users with timely updates and expectation setting.
- Document troubleshooting, resolutions, and maintain the internal knowledge base and system documentation.
- Manage Active Directory, group policy, and access controls.
- Support patching, vulnerability remediation, and routine maintenance.
- Assist with infrastructure projects and deliver against defined milestones.
- Support endpoint, server, and cloud security controls, including MDM platforms such as Microsoft Intune.
- Work with cloud platforms such as Amazon Web Services, Microsoft Azure, or Google Cloud Platform.
- Perform other duties and projects as assigned.
- Degree or Diploma in computer science or a related field.
- 3+ years of experience in IT Support or System Administration roles.
- Experienced with multi-location networking and supporting remote sites without having local technical experts.
- Strong understanding of cloud technologies such as AWS, Google Cloud, or Azure.
- Experience administrating Microsoft Servers, Active Directory, DNS, Group Policy, and other technologies to support the business.
- Maintaining and supporting MDM solutions like Intune.
- Experience with Network, Server, Endpoint and Cloud security administration.
- Strong attention to detail and problem-solving.
- Committed to updating documentation, providing training documents, and clearly communicate with non-technical stakeholders.
- Ability to work independently, collaboratively and manage multiple projects simultaneously.
- Participate in the on-call rotation and to travel to remote sites when required.