Inside Sales / Customer Support Specialist
- Abbotsford, BC
- Permanent
- Temps-plein
- Direct point of contact for customer service-related inquiries via phone, and emails
- Accept, respond to, and enter customer orders by inputting customer order information into ERP system
- Respond to customer requests via phone calls and emails for pricing, availability, order tracking detail and information of products
- Manage and resolve customer complaints in a timely and professional manner
- Utilize various functions within the ERP system, such as creation of work orders, placement of orders, order promising, etc.
- Assist sales team in meeting sales targets and established sales quotas
- Monitor several reports such as Orders on Hold, RMA and Orders entered reports to ensure timely resolution of issues or handling delays
- Maintain quotes provided by this position in CRM program and follow up on such quotes by expected due dates
- Other duties as assigned
- Proficiency in speaking, reading, and writing English.
- Excellent communication and problem-solving skills
- Energetic and positive professional attitude.
- Excellent stress management.
- Ability to multitask in a fast-paced environment
- Strong organizational and teamwork abilities
- Product knowledge is an asset.
- Proficient with Microsoft Office Suite and CRM software
Nous sommes désolés mais ce recruteur n'accepte pas les candidatures en provenance de l'étranger.