Bilingual Customer Outreach Specialist
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- Markham, ON
- 54.000 $ par an
- Permanent
- Temps-plein
Location: Markham, Ontario - Brossard, QuebecSchedule: Full time - 40 hours/weekAs a member of the Chubb Group of Insurance Companies, Combined Insurance offers products in North America. We take pride as a leader in the supplemental insurance industry with a solid financial base and a bright future.With a positive spirit and a vision to make the world a better place, W. Clement Stone founded Combined Insurance in 1922 opening his first office in Chicago, Illinois. Expanding into Canada in 1956, our rich insurance history and Mr. Stone's legacy remain key drivers of our company culture.Combined Insurance Canada has offices located nationwide with Sales Representatives in every province. Our continued growth means we aim to attract qualified professionals to join our corporate and regional offices in support of both our customers and our sales team.Join the back-office team as a Bilingual Customer Outreach & Loyalty Specialist (Retention) in Brossard, Quebec or Markham, OntarioAre you passionate about building lasting customer relationships and driving loyalty with competitive compensation and opportunities for advancement? Combined Insurance is seeking a dynamic Customer Outreach & Loyalty Specialist to join our team. If you thrive in a fast-paced environment and enjoy making a difference in people's lives, we want to hear from you!PRIMARY DUTIES
- Handle Incoming Cancellation Calls and perform Outbound call activities for past due policies
- Handle direct returning incoming calls as a result of outbound activities.
- Follow up on customer issues regarding claims, billing or other service concerns.
- Assist customers in redrafting payments to existing accounts, set up new account information, or collect needed premium via credit card.
- Cross sell over the phone.
- Process routine requests for service items.
- Miscellaneous department activities as needed.
- Fluent in French and English (written and verbal).
- College diploma or equivalent work experience.
- Minimum of 1 year of relevant work experience
- Must be licensed in Accident & Sickness, and Life
- Ability to multi-task, talking with customers while completing paperwork and system changes
- Outgoing and engaging conversation skills.
- Sales acumen, business sense.
- Effective listening and problem-solving skills
- Previous contact center experience required.
- Strong communication skills with a detail-oriented and analytical mindset.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, etc.).
- Physical Environment: In Office (5 days)
- Flexible Scheduling: Adjustments to the work schedule may be necessary based on business demands.
- Be part of a team that values expertise and customer-centricity
- Grow your career in a supportive, professional environment
- Competitive compensation and opportunities for advancement