Collection Analyst - 100% Remote
- Canada
- Permanent
- Temps-plein
Must live near in Canada
100% remoteWhat is a Collection analyst at Yellow Pages?Want to contribute to the development and prosperity of local small and medium-sized businesses? Welcome to Yellow Pages!
As a Google Premium Partner and Facebook Marketing Partner, Yellow Pages is a leader in digital marketing for companies across Canada.The collection analyst will manage a portfolio of assigned accounts which may vary up to $5 million risk in Accounts Receivable with outstanding balances and are highly complex, requiring analytics and decision-making solutions. In the event where the settlement of the situation cannot be a win for the company the customers must be advised that we will no longer allow advertising for their business. The Analyst must have an understanding of the repercussions that this will have on an advertiser’s revenue and their ability to pay us.(Analysts have accounts assigned to them either; by higher dollar value or by nature of the problem)Responsibilities:
- The analyst must contact (by phone or email) all assigned accounts in a timely fashion in order to collect outstanding balances and assess any situation. The Analyst must also undertake proper action in order to best service the customer and save the future revenue at risk. Once the situation is resolved to both the customer and the company’s satisfaction, the analyst must engage in a negotiation with the customer to pay all of the outstanding balance.
- In the assessment of any situation, the Analyst is expected to work with other internal departments (such as sale, customer service and operations) and external agents (related to the company or not) in order to settle any issue which impedes the customer’s willingness to pay.
- When the revenue can no longer be saved, the analyst is expected to advise the customer that he will no longer be published and recommend any and all action best suited to recuperate our outstanding accounts receivable. These actions may include without limiting the generality: undertake legal proceedings, send the account to a third party for collections or to a skip tracing unit to locate the debtor or the assets of debtor, bankruptcy proceedings or hearings.
- Analyst the clerical task they assign to the support staff in order to make sure they are able to best service the customers
- Bachelor’s degree in a business related field, or relevant and related work experience, and an in-depth knowledge the legal system.
- Strong Collection experience and strong negotiating skills..
- Be able to read financial statements, credit bureau files.
- Have a good critical judgment and tolerance to risky decision.
- At least 3 to 5 years of related work experience
- Ability to prioritize, organize and delegate accordingly.
- This position involves DAILY interactions with clients or internal and/or external professionals at the national level.
- Word, Excel, YPG systems (Salesforce, Collection Tool and Zuora)
- We bet on everyone potential rather than pressure management
- We offer training, a flexible benefits package
- We distinguish the most beautiful achievements by awarding bonuses or recognition programs
- We propose to our employees to advance in their career
- We work from home (Except 5 days a month)
- Work schedule from Monday to Friday, daytime
- Day one benefits (Insurance, pension plan, and more! )