Security Supervisor - Loss Prevention

Securiguard

  • Vancouver, BC
  • 24,00-25,00 $ par heure
  • Permanent
  • Temps-plein
  • Il y a 8 jours
  • Postuler facilement
The Loss Prevention Supervisor is responsible for leading and coordinating the activities of the loss prevention team to ensure high standards of operational performance, service delivery, and safety. This includes conducting regular site visits, managing staff performance, supporting scheduling needs, and maintaining effective communication with both clients and internal teams. The Supervisor plays a critical role in elevating the quality of reporting and documentation, responding to incidents, and occasionally filling in for LPO or Tactical shifts when required. This role also focuses on fostering a positive team environment and ensuring a secure, efficient, and client-focused operation.What you would do
  • Conduct regular site visits to ensure compliance, quality, and adherence to protocols
  • Oversee and support the performance management of the Loss Prevention team
  • Coach and mentor officers to improve incident and daily report writing standards
  • Generate and analyze statistical reports related to incidents, trends, and staff performance
  • Assist with staff scheduling and shift coverage, including working shifts when needed
  • Collaborate with the Client Services Manager to support operational goals and project needs
  • Respond to emergencies and support incident investigations as required
  • Ensure officers maintain a professional presence and customer service standards
  • Perform other duties as assigned by the Client Services Manager
Key Performance Indicators (KPIs):
  • Frequency and quality of site visits and audits
  • Timely and effective performance reviews and feedback for team members
  • Measurable improvement in officer report writing quality
  • Timeliness and accuracy of stat/report submissions
  • Shift coverage efficiency and scheduling effectiveness.
Qualifications & Experience:
  • Valid BC Security Worker's License (BST completed)
  • Valid AST (Advanced Security Training) Certificate
  • Valid Class 5 Driver's License with clean driver's abstract and reliable transportation
  • Minimum 2 years of experience in the security industry
  • Minimum 2 years of experience in Loss Prevention
  • At least 1 year of supervisory or management experience, preferably in security or loss prevention settings
  • Strong communication, leadership, and report-writing skills
  • Proficient in incident reporting systems and Microsoft Office Suite
  • Customer service experience, particularly in retail or fast food settings, is an asset
  • Experience or interest in law enforcement is considered a strong asset
  • Basic understanding of retail security features
  • Ability to work flexible hours, including evenings, weekends, and covering operational shifts when required
Employee Perks We Offer
  • Paid Training
  • Extended Health Benefits
  • Discount Cineplex Movie Tickets
  • Opportunities for flexible scheduling and overtime work
  • Recognition Programs & Events
Who We AreAt Securiguard we believe in living and acting by our values: R.E.A.C.H.Respect · Empathy · Accountability · Courtesy · HonestyWe're in the business of making people feel safe. We have proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects, and have the largest and highest accredited K-9 detection and screening division in Canada.With the ability to service clients across Canada-including major centers, small towns, and remote locations by air, land, or sea-our team of 4000+ strong security and safety professionals provide people with a feeling of safety by offering a comprehensive selection of security services and solutions.Diversity is at the heart of what helps us grow and adapt. By creating an inclusive environment where everyone has equal opportunities, we spark ideas that solve real-world challenges. This commitment has been recognized with awards like Canada's Most Admired Corporate Cultures (2021, 2024) and the Queen's University IRC Award for Best Learning & Development Strategy at the Canadian HR Awards.

Securiguard