Team Lead, Personal Insurance

Hub International Voir toutes les offres

Burnaby, BC
55.000-65.000 $ par an
Permanent
Temps-plein

Il y a 1 mois

Position SummaryThe Team Lead will work closely with the Manager to ensure team members remain current with procedures, policies, and operational processes while fostering a culture of continuous improvement and service excellence. The role supports the identification and implementation of operational efficiencies and plays a key leadership role in executing operational, tactical, and strategic initiatives.Key ActivitiesTeam Development

Provide ongoing support and departmental training to employees as required
Maintain strict confidentiality regarding corporate and employee matters
Coach and mentor both new and experienced team members
Partner with employees to identify and improve performance gaps
Communicate and reinforce the corporate vision and departmental objectives
Lead by example, modeling professionalism, accountability, and service excellence

Operational

Serve as the day-to-day resource for employee inquiries related to technical matters, training, and change management
Continue to perform the duties of an Insurance Advisor to support team capacity and maintain current product and workflow knowledge
Assist with departmental problem-solving in the absence of the Manager or Supervisor
Foster positive employee and client relationships
Address client concerns and complaints effectively, escalating when appropriate
Contribute to overall office organization, efficiency, and workflow optimization
Ensure compliance with insurer requirements and BC Insurance Council regulations
Support and promote corporate initiatives within the team
Stay current on new systems, training updates, and procedural changes
Develop, update, and refine workflows as needed
Assist in implementing and reinforcing call center best practices

Additional Responsibilities

Support special projects as assigned
Prepare month-end reporting and reconciliation
Conduct audits to ensure accuracy and compliance
Perform other duties as assigned by the Manager

Qualifications

Minimum two (2) years of habitational experience supporting major carries
General Insurance Level 2 License (required)
Intermediate computer proficiency, including experience with insurance management systems and Microsoft Office applications
Exceptional customer service skills with a client-focused approach
Strong written and verbal communication skills

The expected salary range for this position is $55,000 to $65,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.Our Culture Starts with YouWe are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their businessWe want you to be INNOVATIVE and open to sharing your ideasYou work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHERYou work with a high degree of INTEGRITY and ACCOUNTABILITYDepartment Account Management & ServiceRequired Experience: 2-5 years of relevant experienceRequired Travel: NegligibleWe endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Hub International

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