Security Operations Center (SOC) Supervisor – Vancouver Coastal Health

• Provide daily leadership, coaching, and performance support to SOC operators
• Oversee SOC activities including system monitoring, alarm verification, incident coordination, and escalation
• Maintain real-time situational awareness of incidents, patient-related events, and operational issues
• Ensure accurate logging, documentation, and follow-up for all incidents, calls, and system activity
• Review and validate operator reports for accuracy, completeness, and compliance with standards
• Monitor scheduling, maintain staffing levels, and address coverage gaps
• Serve as the primary point of contact for field teams, healthcare staff, and internal departments
• Coordinate with clinical teams, facilities, IT, and emergency services to support integrated response efforts
• Support response to medical emergencies, behavioral incidents, and security-related events
• Liaise with external partners including emergency responders, monitoring centres, and vendors
• Track ongoing issues, maintain status updates, and communicate progress to stakeholders
• Conduct quality assurance checks, audits, and ensure adherence to SOPs and healthcare protocols
• Support onboarding, training, and development of SOC staff
• Promote a professional, collaborative, and service-oriented team environment

• Valid BC Security Worker Licence (SWL)
• Valid Non-Violent Crisis intervention is an asset
• Minimum 3 years of experience in the security industry, preferably in healthcare or high-risk environments
• Minimum 1 year of supervisory experience in a Security Operations Centre (SOC), dispatch, or monitoring environment
• Strong understanding of incident response, emergency protocols, and security operations
• Experience supporting healthcare environments, including patient-related incidents and coordination with clinical teams, is an asset
• Excellent communication skills, both written and verbal
• Proven leadership and ability to manage teams in high-pressure, fast-paced environments
• Strong problem-solving and decision-making skills
• Proficiency in Microsoft Office and operational reporting systems
• Ability to type 40+ WPM with a high degree of accuracy

• Experience with CCTV, access control, alarm monitoring, or dispatch systems
• Familiarity with workforce management tools and real-time adherence systems
• Experience with incident reporting, investigations, and operational reporting
• Strong coaching, performance management and training experience

• Fun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate.
• Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed.
• Training & Growth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow.
• Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe.

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