Concierge
The Sutton Place Hotels
- Toronto, ON
- Permanent
- Temps-partiel
JOB REQUIREMENTS:Previous experience in Front Desk or hotel operations
Extensive knowledge of the city
Flexible schedule with availability to work evenings and weekendsDuties:
Concierge/Front Desk;Extend a warm, courteous, and professional greeting to guests, establishing a welcoming atmosphere for their stay.
Facilitate efficient check-in and check-out procedures.
Respond promptly and knowledgeably to guest inquiries, providing information about hotel amenities, services, and local attractions.
Collaborate effectively with other departments to fulfill guest requests, including room service, transportation, and housekeeping.
Respond promptly and professionally to inquiries via telephone, email, and in-person interactions.
Direct inquiries to the appropriate individuals or departments within the organization.
Assist guests with their luggage, ensuring its safe handling
Provide personalized and attentive service by escorting guests to their rooms offering assistance and information along the way.
Offer guidance and recommendations on local attractions, restaurants, and entertainment options to enhance guests' experiences.
Maintain a professional appearance and demeanor while engaging with guests, proactively anticipating and fulfilling their needs.
Adhere to the highest standards of care and attention to detail when handling guests' personal belongings.
Excellent customer relations.
Must have time-management skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.SUMMATION:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.
You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.
**Applications will not be accepted via email or in person.
**We thank all applicants for their interest in Career opportunities with The Sutton Place Hotel, however, only those applicants we wish to interview will receive a reply to their application.**
**ABSOLUTELY NO PHONE CALLS PLEASE**