Customer Service Representative
- Cambridge, ON
- Permanent
- Temps-plein
- Learn and grow as an important part of a team that cares about Reliance and its customers.
- Monitor reports on daily and future capacity and communicate with branch management.
- Proactively identify short, medium, and long-term capacity support through internal staffing and contractors, identifying solutions when resources do not match demand.
- Follow up with technicians in the field to ensure we deliver service at the time originally promised to the customer.
- Continuously review and analyze real time environmental impacts (weather, sickness, road closures, etc.) happening in our various geographies and adjusting accordingly.
- Manage workload between in house technicians and external contractors to meet customer demand at the best cost.
- Identify scheduling issues and prepare solutions to meet customers’ needs.
- Identify process improvements to enhance our service offering to our customers.
- Build and maintain strong working relationships with teams across the organization.
- The tools you need to succeed – including the tools for the job as well as training and development programs.
- A successful and knowledgeable team to be part of and learn from.
- Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential.
- A great benefits plan for you / your family.
- Career paths so you can advance in the company.
- A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination.
- And award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team.
- A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance.
- Previous experience in a customer service environment (retail, hospitality etc.).
- Experience in a dispatch or call center environment preferred but not required.
- Ability to thrive in a fast-paced environment.
- Ability to create and maintain strong relationships with all Team Members and customers.
- Strong multi-tasking and organizational skills.
- Excellent communication and interpersonal skills.
- Excellent computer skills; particularly in Microsoft Outlook, Excel, Word and Windows-based applications.