Receptionist Scheduler
- Williams Lake, BC
- Permanent
- Temps-partiel
The Receptionist/Scheduler reports to the General Manager and/or designate and is responsible for all aspects of reception and office procedures to promote a high standard of customer service and professionalism at the community. This role is also responsible for adjusting schedules and filling vacant shifts.ResponsibilitiesInclude but not limited to: * Be an engaged collaborative team player, developing and maintaining professional relationships that support and strengthen the organizational culture and purpose.
- Monitors and responds to the tenant emergency call system (24 hour “Emergency Responder”), while on duty.
- Organizes and maintains all functions of the reception desk.
- Greets and communicates with all residents, visitors, staff, and volunteers in the community in a courteous and professional manner.
- Answers and transfers all telephone calls in a pleasant, friendly, and helpful manner.
- Takes appropriate messages when necessary.
- Books appointments and meeting rooms for various managers.
- Follows policies and procedures of the community.
- When possible support other departments in an administrative capacity.
- Arranges shift coverage for short calls and longer term planned absences by following the community’s procedures as applicable.
- Reviews and reports unfilled shifts, casual call in list, and staff availability concerns as applicable
- Assists the Administrative Coordinators as required in the clerical aspects of resident billing, comfort fund, invoicing and payroll.
- Attends and participates in community and education programs.
- Performs other related duties as required.
- Ability to plan, organize and prioritize with multiple critical timelines.
- Ability to work independently and in cooperation with others.
- Computer literate with intermediate to advanced Excel and Word.
- Basic accounting and payroll experience an asset.
- Ability to demonstrate tact, diplomacy, empathy, patience and concern in providing quality services to residents with a focus on “Customer Service”.
- Ability to read, write and speak English proficiently and understand verbal and written instructions.
- All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.
- Must be in good health, physically able to perform repetitive tasks, lift, squat, bend, stand and walk as required to perform the duties of the position.