
Functional Analyst, ServiceNow
- Montréal, QC
- Permanent
- Temps-plein
Vacations & Benefits
Work model: Hybrid (2 days on site)
Language: Bilingual (French & English) Beginner level French accepted
Location: Montreal
- Translates business needs into functional requirements on the ServiceNow platform.
- Involved in configuration, testing, documentation, and deployment of solutions.
- Supports requirement gathering, analysis, and prioritization.
- Delivers user training and post-implementation support.
- Requires 5+ years of experience as a Functional Analyst on ServiceNow.
- Strong knowledge of ITSM, CSM, and integration concepts (APIs).
- Able to multitask, solve complex problems, and work independently or in a team.