Product Design Manager, Payments/Capital
- Toronto, ON
- Permanent
- Temps-plein
- Problem Solving: Translates complex business objectives into clear, actionable solutions-often identifying problems before they surface. Brings strategic thinking to both execution and problem framing, guiding teams to solve abstract challenges end-to-end. Proactively explores and integrates AI and emerging technologies to shape new approaches.
- Driving User-Centricity: Develops and communicates holistic design strategies grounded in both quantitative and qualitative insights. Partners closely with product managers to lead problem definition and ensure user needs remain central throughout the product development process.
- Embedding Systems Thinking: Demonstrates deep expertise in design system principles. AI integration and a strong grasp of industry standards. Leads teams in defining foundational components, evolving the design system, and ensuring it scales with quality and consistency across products.
- Coaching and Management: Provides mentorship and clear growth paths for each team member while fostering a high-performing, motivated team culture. Oversees project delivery, manages team workload and backlogs, and establishes processes that drive efficiency. Builds strong cross-functional relationships and holds a high bar for quality, accountability, and shared success.
- 4+ years of industry experience in a people management role on a Design team, experience in matrix organizations a plus.
- Foundational design-related education (Bachelor of Design, or Visual Arts, or Architecture, or Industrial Design, or Communication)
- An acute self-awareness and deep empathy - for both the customer and your team's goals.
- A tenured, evolutionary perspective on technology, product, and design practices
- Applied experience within the financial services sector, payment UX - with strong service design foundations and a mindset of optimizing your design process for efficacy.
- An appetite (and the skill) for working across all digital and physical manifestations of what we design.
- A passion for mentoring executives, product managers, and engineers to deliver user-centered solutions.
- Excellent communication and data visualization skills. You can bring internal stakeholders on your design journey and support your decisions with focus and brevity.
- A deep curiosity and ability to consider product strategy and vision. You don't just care about “how it looks,” or “what we should design,” but “why are we designing this at all?”
- Experience with Agile design sprint methodologies, tools, and processes as well as with the Jira platform
- Fluency with product, design, and prototyping tools such as Figma, Google Suite, Miro
- Join a fast-paced, high-growth company.
- Surround yourself with strong talent and enjoy continuous professional growth.
- Develop in a modern and proven technology stack.
- Great benefits and perks, including equity and flexible/hybrid remote work options, in a diverse and inclusive environment.
- Development of very high traffic products, used at the global scale.
- Opportunities to learn and expand your skill set
- Become a valued part of the diverse and inclusive Lightspeed family.
- Lightspeed equity scheme (we are all owners)
- Flexible paid time off policy
- Health Insurance
- Health and wellness benefit of $500 per year
- Paid leave and assistance for new parents
- Mental health online platform and counselling & coaching services
- Volunteer days
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our .Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.Lightspeed handles your information in accordance with our .