Unit Communications Clerk (UCC) - Picton Inpatient Unit

• Post-Secondary education in medical secretary/medical transcription or equivalent combination of education and relevant working experience.
• Completion of a Medical Terminology Course through a recognized college.
• Strong public relations, teamwork, and customer service communication skills.
• Demonstrated typing skills and proficiency in clerical tasks, including computer/word processing, scanning, email, and faxing.
• Ability to accept direction and work independently with minimal supervision.
• Demonstrated satisfactory work performance, including reliability, attention to detail, and adherence to departmental standards and policies.
• Availability to work all shifts identified on the job posting including weekends, and holidays.
• For internal candidates, disciplinary and attendance records will be considered.

• Communicates and collaborates effectively with hospital staff and community partners in care regarding patient and family-related matters.
• Functions as the unit's receptionist by welcoming visitors, providing patient bedside packages, answering phones, and using a customer service communication approach.
• Coordinates with the Infection Prevention and Control (IPAC) team, including entering swabs in Cerner and assisting with hand hygiene audits.
• Updates patient care boards (non-clinical info) and door signage, including isolation status in collaboration with clinical staff.
• Attends departmental and other meetings as required.

• Assists with the preparation of charts for new patients and maintains chartlets with proper labelling for all documents on patient charts.
• Books patient appointments and registers them upon arrival, ensuring accurate collection and verification of demographic information in the system when required.
• Enters orders, as required.
• Coordinates patient admissions, transfers, discharges, and maintains accurate logs.
• Maintains patient privacy and confidentiality according to PHIPA standards.
• Prepares requisitions/labels for tests, arranges consultations, and schedules patient appointments both in-house and at other healthcare facilities.
• Arranges transportation for patient transfers and appointments to other facilities.
• Reviews and orders supplies, including PPE and ensures stock is maintained.
• Completes typing/word processing tasks for the unit/department.

• Acts as a resource to assist staff with using scheduling software (UKG).
• Completes online staff replacement requests in collaboration with the staffing office and in-charge personnel.
• Prints and updates daily staffing sheets, collaborates with Staff Scheduling to make necessary corrections, and tracks staff attendance.
• Updates assigned premiums, such as in-charge, student supervision, and mentorship, as required.
• Scans and files documents as required.

• Actively identifies areas for improvement in clerical processes, streamlining workflows and increasing operational efficiency.
• Participates in audits and records completion of assigned tasks.
• Assists with maintaining and enhancing occupational health and safety standards.

• Completes mandatory annual education requirements.
• Other duties as assigned.

• Required Rarely - lifting average 5-10 pounds' maximum 15 pounds, carrying, pushing/pulling.

• Required Often - prolonged sitting.
• Required Occasionally - standing and walking on hard surfaces, bending/stooping.

• Required Often - prolonged fine finger movements.
• Required Frequently - gripping/grasping, eye/hand coordination.
• Required Briefly - reaching with both hands.

Quinte Health Care