We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visitWhat You’ll Be DoingThe Strategic Client Office (SCO) delivers a coordinated, client-centric approach for the bank’s most significant and complex client relationships. The SCO acts as a central point of contact and strategic advisor, ensuring that clients receive seamless access to the full suite of CIBC’s capabilities across all business lines.The Managing Director, Strategic Client Solutions, is responsible for the operational execution of CIBC’s most senior client relationships (including executives), ensuring the highest standards of service and satisfaction. This role will partner with the Vice Chairs to leverage CIBC relationships enterprise-wide, enhancing client support to improve the overall client experience. The Managing Director assists in identifying clients’ changing business needs and introduces optimal solutions with a clear understanding of the relevant products and services available. Additionally, this role elevates awareness and value of the current offering. The Managing Director also establishes and maintains a network of strategic relationships—including CIBC key stakeholders, financial sector business leaders, and FI product and service experts—to understand and partner in enhancing CIBC’s enterprise-wide client solutions offerings. This collaborative approach helps to increase market competitiveness and positively profile CIBC within the broader business community.At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.How You’ll SucceedStrategy & Execution: You will collaborate closely with the Vice Chair and Head of the Strategic Client Office (SCO), incorporating unique capabilities and management systems that are essential for achieving your team’s goals. You will oversee the end-to-end build and execution of a well-functioning SCO, working in partnership with SBUs and Functional Groups to urgently advance your SCO client impact and growth objectives. As the control tower of our bank’s Connectivity enabler, you will bring structure, discipline, and accountability to the realization of a fully Connected franchise, while continuously communicating what Connectivity means for each leader at our bank. You will establish and monitor SCO key performance indicators that span client experience, client share of wallet, market share, and shareholder value creation. Additionally, you will evaluate partnerships and alliances that could strengthen your SCO offering or deepen relationships, in partnership with Strategy & Corporate Development. Leveraging advanced analytics, you will identify external client opportunities and develop strategies to optimize client engagement and satisfaction.Client Solutions: You will assemble and align our bank’s global set of client solutions, expertise, and key capabilities to effectively communicate our integrated advice and value proposition for global institutional clients and ultra-high-net-worth families. You will define and sponsor the creation of new, integrated client solutions to address pain points, enhance client value, and deepen relationships by partnering with bank-wide product and solution, segmentation, and client coverage teams. You will champion a data-driven, advanced analytics approach to generate client insights, identify opportunities, and tailor client strategies that anticipate opportunities to deepen SCO relationships. Collaborating with field Relationship Managers and Vice Chairs, you will support Global Markets solutions with clients. Additionally, you will develop and execute initiatives to enhance client engagement and satisfaction, including wealth literacy, succession planning, and dedicated marketing and business development efforts for strategic clients.Relationship Management: You will interface directly with SCO clients in strategic solutioning, ensuring their needs are met with thoughtful and effective approaches. You will create and maintain guiding principles that support the evaluation of client requests for donations, sponsorships, affiliations, or any other form of balance of payments. By fostering continuous learning opportunities within our bank, you will empower client-facing teams to fully understand the breadth and depth of our expertise and solutions, reinforcing opportunity identification across our connected platform and proactively introducing the right team members to the table. Additionally, you will collaborate with key partner groups to understand the needs of senior executives and provide tailored support to enhance their overall experience with CIBC.Who You AreYou have a minimum 10 years of related experience; You have formal training and demonstrable skills in credit analysis and deal making. You have a thorough understanding of Wealth Management products, theories and practices, well-developed financial analysis and financial modeling skills.You bring a consulting mindset. You excel at tackling client challenges with strategic insight.You have a strong understanding of accounting principles and financial statements. You can analyze financial data, provide valuable insights and effectively assess credit risk.You demonstrate the highest standards of professionalism, ethics, and integrity. You foster a workplace environment that is built on open communication and strong teamwork.You have excellent oral and written communication skills to effectively communicate complicated concepts and financial data in ways others can understand.You have well-developed problem-solving and decision-making skills. You investigate complex problems and make sense of information.You have excellent organizational and time management skills. You can effectively balance multiple and sometimes competing priorities. You demonstrate adaptability and flexibility, thriving in a fast-paced and evolving environment.You know what it takes to get the job done. You show commitment, flexibility, and a willingness to go above and beyond to meet client needs.You have a demonstrated ability to lead, coach and develop employees. You have experience developing and implementing strategic team goals. You have experience coaching employees and inspiring successful team performance.Values matter to you. You bring your real self to work, and you live our values – trust, teamwork and accountability.#LI-TAWhat CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.*Subject to plan and program terms and conditionsWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contactYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.Job Location Toronto-81 Bay, 9th FloorEmployment Type RegularWeekly Hours 37.5Skills Business, Corporate Governance, Due Diligence, Hiring
