Join Our Team as Head Concierge!We are seeking a dependable and professional Head Concierge to join our team at a building with 400 units based in Richmond, BC. In this dynamic role, you will provide exceptional customer service, respond to client needs, ensure smooth daily operations, and lead a team of five concierges.Key duties & responsibilities:Resident Service: Assist residents with various needs, such as package handling, key management, and information inquiries.Security Oversight: Monitor and control access to the property, ensuring the safety and well-being of residents.Vendor Coordination: Facilitate communication with service providers and contractors for maintenance or repairs within the property.Event Planning: Organize and coordinate community events or gatherings to foster a sense of community among residents.Administrative Support: Handle administrative tasks, such as managing reservations, maintaining records, and assisting with resident communications.Emergency Response: Be prepared to respond to emergencies, alerting appropriate authorities and guiding residents in safety protocols.Building Maintenance: Report and coordinate minor maintenance issues and liaise with property management for resolution.Information Resource: Act as a knowledge resource for residents regarding local services, amenities, and community policies.Communication Liaison: Facilitate effective communication between residents, property management, and other relevant parties.Team Leadership: Supervise, train, and support a team of five concierges to ensure smooth shift operations and high service standards.Requirements:Flexibility, availability, and the ability to address requests promptly.Proven experience in hospitality, customer service, or related fields.Experience in a leadership role or managing concierge teams is preferred.Ability to multitask and handle high-pressure situations.Strong problem-solving and organizational skills.Proficiency with basic computer applications (Microsoft Office, scheduling software, etc.).Job Type: Full-time, Monday - FridayStarting Date: SeptemberShift Timings:8-hour shiftMonday - Friday, 8:00 AM - 4:00 PMSalary: $25.00 per hourProficiency in Chinese/Mandarin is a plus but not mandatory.Experience:Concierge / Head Concierge: 3–5 years (preferred)Location: Richmond, BC