Security Operations Support Manager (Night Shift)

• Minimum 2 years of experience in a supervisory or managerial security role
• Minimum 3 years of full-time experience in the security industry
• A valid BC Security Worker License
• High school diploma required; college diploma or university degree preferred
• Class 5 BC Driver's License with clean Driver's Abstract
• Must have own vehicle (car allowance provided)
• AST, Basic First Aid, or CPP certifications considered strong assets
• Proficiency in Microsoft Word, Excel, and Outlook
• Excellent client service and customer relations skills
• Excellent verbal and written English communication skills
• Ability to work independently and be proactive
• Ability to solve urgent problems in a calm, professional manner
• Ability to prioritize and multi-task
• Experience using scheduling and reporting software is preferred

• Deliver quality security services, ensuring adequate personnel are deployed in positions/assignments are licensed, trained and equipped to fulfill the conditions of the contract
• Manage processes and systems providing regular feedback on service satisfaction
• Demonstrate a customer/client focus, ensuring the clients are continuously kept informed of issues and situations affecting their organization/facility, maintaining an on-going knowledge of their expectations and unique needs
• Envision and create the future, seeking and applying new ways to help the clients by anticipating future needs
• Build a healthy, productive work environment ensuring all processes and activities incorporate safety regulations and standards
• Inspire and lead others, maximizing the human resource potential through effective leadership, ensuring job expectations are clear, performance evaluations and incentives are appropriate
• Demonstrate professionalism, displaying a high level of competency and knowledge in the corporation's business
• Support operational continuity by managing and providing guidance to Operations teams including Operations Coordinators, Field Support and Mobile Supervisors.
• Providing guidance and/or responding to critical security incidents that could disrupt operations or pose risks to public safety
• Supporting, developing and retaining a high-performance operations team, with emphasis on service excellence and employee engagement
• Participating in the Occupational Health and Safety Committee as required

• Night shift schedule: 10:00 PM to 6:00 AM
• Office and field-based work with the possibility of remote work when possible

• Security License renewal reimbursement (for full-timers)
• Employee discounts on 5,000+ major brands and travel
• Up to $1,000 in referral bonuses when your friends join the team
• A culture of respect, mentorship, and upward mobility

SSRG