Casino Host-TIC
- Gananoque, ON
- Permanent
- Temps-plein
- Uses effective and efficient guest service skills and provides personalized attention to build new guest relationships and maintain or enhance exiting Guest relationships
- Greets guests and welcomes them to our VIP Rooms
- Recognizes frequent guests and introduces them to Guest Relationship Managers (and/or Slot Management team) in order for them to check play and welcome our guests
- Explains the benefits and privileges of using a player's card to VIP (Prive/Non-Prive) guests with a superior level of service excellence to reflect their value to the property across all department interaction s including gaming operations, cage, guest services, hotel & food & beverage service, theatre
- Informs qualified and potential players of the benefits of opting in to the Prive Program
- Responsible for driving an increase in VIP carded play by promoting and signing up guests for applicable player rewards programs
- Ensures that our VIP guests have the information necessary to contact any Guest Relations Host or Guest Relationship Manager (GRM) for future needs
- Interacts with VIP guests and gathers preferences and information to enable the team to provide these guests with personalized guest service
- Assists the GRMs by evaluating play and personally delivering comps and offers to these guest s on behalf of the site in accordance with company policy/procedures and gaming regulations
- Assists with the planning, coordinating, and executing of events (On site/Off site)
- Hosts and provides special attention at events
- Assists our guests with their hotel, dining, entertainment needs, and other special arrangements (Works with applicable departments as needed)
- Maintains knowledge of property events, including but not limited to, casino promotions, show s, special events, etc.
- Escorts guests to dining establishment when applicable
- Ensures VIP data is registered in Salesforce and the database is maintained, updated daily and utilized including capturing guest preferences and special events
- Works with Operations Management and using Customer Relationship Management (CRM) tools, analyzes guest play to identify potential VIP players and makes sound decisions as per guidelines when awarding complimentary products/services
- Works closely with the Manager, Premium Services and Operations Management to develop strategies and tactics to drive the success of the property
- Utilizes telemarketing and social networking skills to build relationships with guests
- Ensures needs of our guests are met including but not limited to food & beverage, reserves, machine issues/requests, etc.
- Liaises, communicates, develops and cultivates strong working relationship with all stakeholders
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed
- Post Secondary education or suitable combination of education and experience an asset
- Minimum 2 years of experience in a guest/customer service
- Experience in and understanding of Table Games an asset
- Food Safety Certificate
- Exceptional interpersonal and communication skills
- Ability to safeguard and keep information confidential
- Ability to work under pressure, problem solve, and overcome resistance
- Second language, an asset
- Solid knowledge of MS Office
- Ability to successfully obtain a Gaming License
- Regular casino environment, non-traditional work hours may be required in certain circumstances, some travel may be required
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
- We provide you with the tools and technology needed to delight your clients!
- You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
- Freedom to Innovate: supports new and better ways to be successful.
- Be your Authentic Self: environment that values diversity as a source of strength.
- This isn't your typical "corporate" job. We work hard and we have fun!