Field Service Analyst, Woodlands
J.D. Irving
- Woodlands, MB
- Permanent
- Temps-plein
- Provide day-to-day support to J.D. Irving Woodlands equipment and field operations staff, specifically related to end users, specifically related to in-cab computing devices (OEM Computers, laptops, mobile devices) and communications devices
- Resolve technical support issues that cannot be resolved by the Service Desk or requires hands on approach.
- Deploy all IT solutions related to end user devices, including J.D. Irving Ltd. site set up and deployment of new end user technologies including desktops, laptops, tablets, printers, VoIP telephony, network equipment, server migrations, and satellite technology and software applications
- Analyze, document, and escalate critical issues to appropriate support groups
- Monitor and ensure timely escalation of customer issues to internal organizations and/or vendors
- Perform preventative maintenance and install upgrades on technology.
- Post-secondary education in a related technical field
- 2+ years experience in a customer facing technical position
- Customer service mindset with a high level of attention on delivering a quality service
- Ability to thrive in a fast-paced environment and travel extensively within Central and Northern New Brunswick and Maine
- Self-starter with the ability to work independently and within a team
- Excellent and customer focused communication skills while building a professional relationship with end users
- Physical ability to complete setups and deployment of computer equipment; primarily on equipment in the field. Requires working on, in and around equipment in rough and uneven terrain
- Understanding of 12 & 24 volt power environments (running cable, terminating wires)
- Experience with MFP and iMac
- Experience with the following technologies would be considered an asset; Windows 10, Microsoft 365, Microsoft SCCM, DHCP, DNS, WIFI, Satellite, VSat
- Certifications in the following would be considered an asset; Network+, A+, Dell Hardware, Cisco Switching (CCNA)
- Basic networking skills both wireless and end point switching (Cisco, Juniper) and client remote access
- Bilingualism in English and French would be considered an asset
- In addition to a competitive salary package a company vehicle will also be provided
- Posting Date: Feb 27, 2024