Digital Product Coordinator - Hybrid Remote

• Coordinate menu updates and item availability across Uber Eats, DoorDash, and Skip.

• Assist in onboarding new bakeries to delivery and click & collect platforms.

• Partner with Operations to resolve bakery-level platform issues and questions.

• Set up and maintain regional and national loyalty offers within internal tools and vendor platforms.

• Maintain the internal loyalty calendar and assist with internal communications and rollout plans.

• Document new loyalty processes and support training material development.

• Aggregate and organize delivery, loyalty, and eCommerce performance data.

• Create summary briefs and slides to support marketing initiatives and performance reviews.

• Flag insights and anomalies for further investigation by strategy or analytics teams.

• Provide admin support for website updates (Shopify & WordPress), loyalty landing pages, and in-app content.

• Assist with asset uploads, product details, and seasonal campaign content.

• Support internal communication and documentation related to click & collect launches.

• Field franchisee questions related to delivery, ecommerce, and loyalty tools; escalate technical issues as needed.

• Track and organize feedback to support platform improvements and cross-team visibility.

• Help manage shared project timelines and documentation between Marketing, IT, and Ops.

• Ensure internal task tracking (e.g., Azure DevOps) is up to date and aligned across teams.

• Update and manage product listings, bakery information, and loyalty offers within WordPress and Shopify CMS platforms.

• Understand the fundamentals of digital product and content management within CMS systems, including data hierarchy, tagging, and basic HTML for formatting.

• Ensure product updates align with mobile-first, SEO, and accessibility best practices.

• Work with marketing and operations teams to ensure accurate, consistent, and on-brand product presentation across digital platforms.

• Minimum of 2 years in e-commerce, digital product, loyalty administration, or delivery management, preferably in a multi-location retail or food service environment.

• Bachelor's degree in business administration, computer science, marketing, communications, or equivalent combination of work experience and college diploma acceptable.
• Developed critical thinking skills and a keen eye for data literacy.

• Strong expertise in third-party delivery platforms (e.g., Uber Eats, DoorDash) and digital customer engagement tools.

• Experience working with loyalty platforms, data entry, and Shopify or WordPress.

• Proficient in data analysis, with experience using spreadsheets and/or data visualization tools.

• Highly organized with exceptional attention to detail, capable of managing multiple projects and adapting to changing priorities.

• Familiarity with POS and order integration systems is an asset.

• Competency with Microsoft suite of products. (Excel, Azure Devops, PowerPoint, Word, Outlook)

• Data literate and a fast learner.

• High degree of autonomy and ability to work independently.
• Excellent verbal and written communication skills to collaborate with teams and franchisees.

• Proven ability to work effectively with cross-functional teams to achieve shared objectives.

• Flexible work arrangements with a combination of working in the Vancouver Support Office and remotely

• Competitive salary, bonus, and vacation plan

• A great Extended Health & Dental Benefit, Group RRSP Matching, and Health and Lifestyle spending account

• Paid sick and personal leave days

• Paid day for community service and volunteer time

• An open, 'continuous-learning' environment where professional development and career progression is encouraged

• Work within a dynamic, driven, high-achieving, close-knit and fun-loving team

• High level of autonomy and responsibility

• Complimentary self-serve kitchen of fresh produce, deli meats and of course, COBS Bread and treats!

COBS Bread