Operations Lead
- Toronto, ON
- Permanent
- Temps-plein
Anchor days: Monday, Wed, Thursday (flexible)
Contract Duration: 12 months
Possibility of extension: Yes, depending on performance and business needs
Conversion to FTE: May be, depending on performance and business needs
Schedule Hours: 9am-5 pm Monday-Friday; standard 37.5 hrs/weekAs the Operations lead, AskGPS, Global Procurement Services, you will lead and oversee a team in Global Procurement Operations in Canada with global footprint. You will ensure business strategies, plans and initiatives are executed, delivered in compliance with governing regulations, internal policies and procedures.
This role is not on the sourcing side, this role will require interaction with requestors who may need to onboard suppliers, purchase goods and services – they will be ensuring tickets are answered, everything is running smoothly, answering questions – currently 1 individual reporting into this role
NOTE: Potential for contractors to be pulled into additional ad-hoc work outside of the JD’s scope.Candidate must have:
- 3+ years of experience as an Operations Lead (ideally in customer service, back office)
- 2+ years applying project management methodologies, performance evaluation, and change management.
- 2+ years developing dashboards and reports using tools like Power BI or Tableau.
- 2+ years creating and documenting operational processes and procedures.
- Experience in procurement and supplier management.
- Familiarity with eProcurement platforms (e.g., Coupa, Icertis).
Technical Skills:
- Advanced proficiency in Microsoft Office (Word, PowerPoint, Visio).
- Strong Excel capabilities (formulas, lookup/reference, logical/text functions).
- Strong analytical and problem-solving abilities.
- Effective communication (written, oral, presentation).
- Stakeholder relationship management.
- Meeting facilitation and training delivery.
- Organizational and prioritization skills.
- Adaptability in dynamic environments.
- Initiative and ownership in issue resolution.
- 4+ years of experience and College Diploma/University Degree in related field.
Customer forward mindset; don’t need a straight PM but someone who has experience with those PM methodologies to be able to manager the smaller projects on the team; can monitor dashboards and day to day with minimal hand holding, can take ownership and initiative on resolution and solutioning on issues; someone with an agile mindset who is results-focused#NIT001