
HVAC Ductless Product Specialist
- Canada
- 103.000-128.750 $ par an
- Permanent
- Temps-plein
- Responsible for coordinating engagement and accomplishment of division sales objectives with COD & Distributor Channel Partners.
- Act as Division Product Champion to assist in developing COD & IND product sales opportunities of his/her focus area as assigned. Help to support product team as it develops and work closely with the product applications resource (e.g., VRV and AER group).
- Coordinates resolutions and corrective actions of field product quality issues
- Conduct or participate in quality reviews with customers at their locations
- Oversee and direct the production of technical literature, service training materials and service kits in collaboration with respective departments
- Participates and provides input from a service perspective in product transition schedule meetings, dFMEA (Design failure mode and effect analysis) and other service design reviews
- Troubleshoot and or assist by phone distributors/branch/dealers in installation, quality, or service-related problems escalated to Management level
- Travel to field locations to resolve product problems escalated to Management level
- Oversee and be responsible for meeting division objectives for the specific programs (e.g., VRV Pro) that are part of the specialist’s focus area.
- Provide resources and promotional support to fully engage TSMs to sell the focused product (both COD & IND)
- Serve as additional sales & training resource to COD, IND channels. No support of REP channel for this role.
- Perform additional projects/duties to support ongoing business needs.
- Applies practical knowledge of job area typically obtained through advanced education and work experience
- Encouraged to seek continuous improvements
- Performs a range of mainly straightforward assignments
- Works independently with general supervision
- Problems faced are difficult but not typically complex
- Ability to manage multiple projects simultaneously
- Excellent verbal and communication skills including public speaking, presentations, and negotiation skills
- Ability to develop effective communication pieces (price pages, sales support documentation, submittals, written memos etc.)
- High level proficiency with Microsoft Office 365 programs, Excel, Word, Power Point
- Able to generate and read reports as required
- Excellent organizational and time management skills
- Competitive industry knowledge
- Ability to apply strong work ethics and integrity on the job
- Ability to apply good judgement, strong work ethics and integrity on the job.
- A minimum of 10 years related experience
- Prior HVAC; commercial and ductless product HVAC industry experience
- Bachelor’s degree preferred, will accept industry experience in lieu of degree
- Must be able to perform essential responsibilities with or without reasonable accommodations
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