Sr Program Mgr, Customer Experimentation

Telus

  • Toronto, ON
  • 97.000-145.000 $ par an
  • Permanent
  • Temps-plein
  • Il y a 8 heures
DescriptionJoin our team and what we'll accomplish togetherAt TELUS Health, we are on a mission to create innovative technologies and services that drive our vision which is to create a healthier world, one life at a time. We are a market leader in the rapidly growing industry of employer solutions. We enable employers to offer secure online access to practitioners via a computer, tablet, or smartphone.The Mental Health Product team plays a critical role, working across TELUS Health, to drive innovation, generate revenue, enhance market positioning, and ensure that our products and services offerings remain innovative and competitive. This career shaping opportunity will allow you to work with many teams across the organization including: PMO, Marketing, Sales, Finance, Engineering, and the health leadership teams.We are seeking a customer-focused, product minded individual with competency in employer products to join our growing team as a Senior Program Manager. As the Senior Program Manager responsible for designing and then operating the Customer Experimentation program for the Mental Health products, you will be responsible for collaborating with stakeholders, users and visionaries to build a program inspired by the Geek Way learnings that the Employer Product Team can adopt for customer feedback and validation experimentation cycles. This role will create the program design and then operate it within the scope of the Mental health products. Your leadership will be crucial in supporting rapid growth and scaling our business while venturing into uncharted territory. You'll ensure your team understands the 'what' and 'why' as they collaborate with business leads to develop the right solutions.What you'll do
  • Develop and maintain a customer-based approach at all times, and build strong, professional relationships with internal and external clients by providing quality service, assistance, information and advice to ensure their satisfaction
  • Be responsible for understanding product design and feature development and building experiments to test and validate the product with selected clients.
  • Build the technical tools and frameworks for orchestrating the customer experimentation cycles.
  • Coordinate with internal stakeholders by region to select the right clients for experimentation cycles based on features and client willingness to participate.
  • Collaborate with the cross functional team members and provide support for the feature experimentation cycle and insights extracted from the program.
  • Build a communication strategy for explaining the program to internal stakeholders and reporting on impact and progress throughout the year tied to Product Team goals.
QualificationsWhat you bring
  • You are comfortable with high level of ambiguity and possess a continuous improvement mindset
  • You are known for strong leadership with product, project and process management mindsets
  • You enjoy quantitative analysis and have a reputation for being a problem solver and creative thinker
  • You have the ability to maintain high workloads, including the management of competing priorities and multiple projects at once
  • English verbal and written is required for this opportunity with strong public speaking skills in front of a variety of audiences
  • The ability to take leadership in recommending action plans during complex and cross functional situations
  • Ability to document a business case based on hypotheses and risk assessment and present the cost analysis to management and internal stakeholders in writing and verbally
  • Exceptional ROI-tracking skills, able to prove what is -or isn't-working
  • Excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties. Team player!
  • University degree or 5 to 7 years of equivalent experience
Salary Range: $97,000-$145,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:
  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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