Installation Coordinator, Shop at Home Department

• Scheduling: Coordinate and schedule installation appointments with customers, ensuring optimal routing and efficient use of resources.
• Customer Communication: Serve as the primary point of contact for customers regarding installation address, dates, times, and preparation instructions. Provide timely updates and address any questions or concerns.
• Logistics Coordination: Work closely with the installation team to manage daily schedules, ensuring installers are fully informed about job details, special requirements, and any changes.
• Order Management: Verify that all materials and custom window coverings are prepared and available for each installation. Confirm accuracy of orders and resolve any discrepancies.
• Documentation: Maintain accurate records of installation schedules, customer interactions, and any issues encountered. Ensure all documentation is complete and accessible.
• Problem Solving: Address and resolve any issues or conflicts that arise during the scheduling and installation process, including last-minute changes or customer concerns.
• Team Collaboration: Collaborate with sales, production, and customer service teams to streamline processes and enhance overall customer experience.
• Continuous Improvement: Identify opportunities for process improvements and contribute to the development of best practices for installation coordination.

• Proven experience in scheduling, logistics, (geographical knowledge of city, Greater Montreal Area and surroundings) or a related field, preferably within the home improvement or custom window covering industry.
• Excellent organizational and time-management skills.
• Strong communication and interpersonal skills, with the ability to handle customer interactions professionally.
• Proficiency in scheduling software and Microsoft Office Suite.
• Ability to multitask and work effectively in a fast-paced environment.
• Problem-solving skills and attention to detail.

Linen Chest