Finance Receivables II

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  • Vernon, BC
  • 46.530-53.480 $ par an
  • Permanent
  • Temps-plein
  • Il y a 9 jours
Finance Receivables Representative II - CollectionsThe Finance Receivables (F/R) Representative is responsible for outstanding account resolution and reconciliation activities for assigned accounts within their Finance Receivable portfolio. The role will involve the day-to-day monitoring and maintenance of customer accounts, including the facilitation of dispute management resolution activities. The F/R Representative is responsible for adherence to and execution of all established corporate credit and collection policies. This is an on site position based in our Vernon office, BC.ResponsibilitiesOutstanding Account Resolution / Collections
  • Actively monitor a queue of trade AR accounts to ensure company delinquency targets remain at acceptable levels
  • Maintain daily communication with customers to facilitate on-time payments
  • Collect and negotiate payment on overdue accounts
  • Record detailed customer notes into system and update customer information as required
  • Manage customer hold/releases per established guidelines
  • Adhere to direction of assigned collection strategies and administer all collection activities according to established policies and procedures
  • Properly leverage and use implemented accounts receivables tools and systems based on established configuration settings
  • Monitor all outstanding balances for customer payments and oversee the proper reconciling of all open AR transactions for assigned customers and portfolios
  • Communicate and develop strong relationships with customers
Dispute Resolution
  • Handle customer inquiries and resolve complaints with regard to collection matters
  • Facilitate resolution and escalation of disputes as per the established dispute management process and system
Continuous Improvement
  • Manage personal objectives in alignment with monthly goals
  • Collaborate with Sales / Management to achieve established corporate DSO objectives
  • Work with stakeholders outside of F/R to achieve continuous improvement across the Customer to Cash process.
Job Requirements
  • A/R or Collection experience or equivalent academic training
  • Meets established F/R targets
  • Ability to effectively manage their assigned account portfolio
  • Quality of communication
  • Good execution of time management
  • Proficient use of MS Office suite (Excel, Word)
  • Ability to work in a fast-paced/multi-task environment
  • Excellent verbal and written communication skills
  • High level of negotiation skills
  • Great customer service
  • Ability to form strong and productive business relationships with customers
  • Bilingual in French would be a strong asset
  • PeopleSoft, FIS Get Paid experience would be an asset
Special Requirements
  • High School Diploma, GED or equivalent
  • Valid driver’s license
What we offer
  • Competitive compensation package/The target compensation for this role is $46,530 to $53,480 per year based on experience.
  • Comprehensive medical and dental benefits
  • Employee Assistance Program
  • A group RRSP/DPSP matching program
  • Discount on tires and mechanical services
  • Positive work culture, opportunities for growth and development, and work-life balance.
  • Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement.
To be considered for this position at this time, candidates must be legally eligible to work for any Canadian employer.

Kal Tire