Host/Support

Four Points

  • Kelowna, BC
  • Permanent
  • Temps-plein
  • Il y a 2 mois
  • Postuler facilement
If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport is currently looking for Host/Support staff.We are also on a bus route, with a stop just outside of the hotel. Our complimentary shuttle also picks up our employees from the bus loop at UBCOWhat will you be doing?The Host/ Support position supports front-of-house and food service operations to ensure a smooth, welcoming, and efficient dining experience. This role includes hosting, food running, and expediting duties. Reporting to the Food & Beverage Manager, the associate maintains service flow, cleanliness, and guest engagement in a fast-paced environment.
  • Greet guests with a warm and friendly attitude
  • Assist in seating guests and managing waitlists using tools like OpenTable
  • Answer basic guest questions about menu items, dietary needs, and restaurant services
  • Be aware of special guest requests (e.g., birthdays, anniversaries) and communicate with the service team
  • Maintain the cleanliness and organization of the host stand and entrance area
  • Run food from the kitchen to guests, ensuring plates go to the correct person without auctioning off
  • Organize and support the expo line to maintain food quality and presentation standards
  • Coordinate food timing and flow between kitchen and service staff
  • Restock and maintain service areas such as the coffee station and pass
  • Clear and clean tables quickly and reset them for the next guests
  • Maintain tidiness of all guest-facing and back-of-house areas
  • Empty garbage bins, handle recycling, and change linen bags as needed
  • Follow all food safety, hygiene, and sanitation protocols
  • Understand basic causes of food contamination and practice safe handling
  • Assist with in-room dining deliveries and banquet setups: including event setup & takedown, serving and participation in off-site events
  • Communicate guest feedback or special comments to servers and management
  • Support team members during busy periods by anticipating needs and helping where necessary
  • Help monitor table turnover and guest flow to maximize seating efficiency
  • Use basic functions of the POS system to support order entry or payment
  • Stay informed on basic hotel information, restaurant layout, and special promotions
  • Perform other duties as assigned by supervisors or managers
What are we looking for?To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
  • Serving it Right Certification
  • Positive attitude
  • Good communication skills
  • Committed to delivering high levels of customer service
  • High attention to detail
  • Ability to work effectively & remain calm working in fast-paced environment
  • Sufficient time management skills
  • Ability to work on their own and with teams
Perks
  • Extended Health and Dental Benefits
  • World-wide accommodation and dining discounts with Marriott brands
  • Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport).
  • An excellent work environment, with a focus on staff recognition and teambuilding
  • Room for growth and development.
Don't miss this exciting opportunity to join our Four Points family!Powered by JazzHR

Four Points