What’s in it for you as an employee of QFG?Health & wellbeing resources and programsPaid vacation, personal, and sick days for work-life balanceCompetitive compensation and benefits packagesWork-life balance in a hybrid environment with at least 3 days in officeCareer growth and development opportunitiesOpportunities to contribute to community causesWork with diverse team members in an inclusive and collaborative environmentWe’re looking for our next Account Specialist. Could It Be You?We are seeking an Account Specialist, Collections to join the team. You will be responsible for providing exceptional service experiences to our customers. You will manage customer concerns, settle disputes, and resolve customer discrepancies all while maintaining and deepening our relationships with customers to maintain client loyalty. The right person will have good judgement, high emotional intelligence, and the ability to problem-solve and influence to find a mutually beneficial solution.Need more details? Keep reading…In this role, responsibilities include but are not limited to:You will work with our customers to determine the appropriate repayment options.Accurately document each call in the system according to notation guidelines and update account information.Use effective communication skills to ensure a balance between the customers experience and Flexiti’s interests in accordance with our standards and policiesSupport the achievement of assigned financial targets and KPIs results through effective problem identification and resolution of client accounts.You will continue to maintain a high level of product and procedural knowledge in order to provide professional, courteous financial counseling to affect optimal recoveries.Identify and/or support initiatives to enhance client's collections experience.So are YOU our next Account Specialist? You are if you have…You have at least 6 months of call centre experience, preferably in a collection’s environmentAn understanding of credit cards and how billing cycles workExcellent oral and written communication skillsYou have a knack for managing customer concerns, settling disputes, and resolving customer discrepancies and creating deep relationships to help avoid future issuesYou have the willingness and desire to learn from the best in the industry and apply your learnings to support your customers throughout the customer lifecycleYou can work in a quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet)Ability to hardwire (Ethernet) your company provided equipment directly to your home routerYou must be able to work full-time based on their assigned shift, including having the flexibility and willingness to work rotational shifts based on business needs and special circumstancesStrong knowledge of PCs, and proficiency in MS Word, Excel, and Outlook are an assetFlexibility to work in a fast-paced, changing environment with tight deadlines.dditional kudos if you…Have experience in the financial services industryAre Bilingual - written and verbal fluency in English and FrenchSounds like you? Click below to apply!#LI-ÉP1#LI-Hybrid
