Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.Do you aspire to drive continuous and steady improvement of our vendor KPI’s and to serve as the primary interface for vendor relationships? Our vendors are an extension of Aviva and directly contribute to the overall customer experience, this role focuses on managing risks associated with vendor outsourcing, using data to deliver successful business outcomes and identify areas of opportunity. Does this interest you? If so, read on!What you'll do:Be the point of contact for vendor-related inquiriesTrack, develop and analyze data to assess vendor performance; identify trends and gaps so as to steadily improve business metrics such as NPS, cycle time and indemnity spendResolve appropriate vendor coverageUse financial data to identify, assess and propose savings opportunity and build detailed business plans outlining business recommendationsAssist with the resolution of vendor related complaints and disputesProvide operational oversight for negotiations of vendor agreements, SLAs and contract evaluations in conjunction with Procurement, Aviva Legal and applicable cross-functional teams and ensure that strategy activities include supplier governanceConduct quality assurance reviews as required and share findings with the appropriate partiesLead the development of tools and templates to support the ongoing strategyEnsure accurate and impactful risk identification, evaluation, continuous monitoring and escalation protocols to support management of vendor relation/management deficiencies and mitigation of client and operational riskRegularly evaluate and assess vendor relationships and contracts, based on ongoing needs, to ensure efficient value, quality and innovationCoordinate vendor-related efforts during catastrophic events with a focus on proactivity and speed while ensuring specific reporting needs are being metAct as a Change Champion, drive continuous improvement of vendor performance and engage the community for feedback.Participate in in-person Client and team meetingsWhat you'll bring:3+ years in a Relationship Management, Vendor Management, Account Management, or similar rolesPreferably, possesses a university degree in business, finance or other related fieldOperational Improvement and/or Project Management certification preferredSignificant metric/result-driven mentality, with a bias for speed and actionStrong analytical skills, with the ability to translate data into insights. Proficient with Excel and PowerPointYour approach is positive and contagiousUnderstanding of finance fundamentalsProven track record of delivering major and balanced financial savings and customer experience improvementsValidated sophisticated leadership skillsValidated courage and self-confidenceAbility to mediate conflict and resolve issues with by identifying alternative solutionsStrong change management skills and comfortable evolving in an environment where change is the normWhat you’ll get:Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.Outstanding Career Development opportunities.We’ll support your professional development education.Competitive vacation package with the option to purchase 5 extra days off per yearEmployee driven programs focused on gender, LGBTQ+, origins, diversity and inclusionCorporate wellness programs to support our employees’ physical and mental healthPlease note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.#LI-MP1 #LI-Hybrid
