SummaryImagine building your career in one of Canada's most breathtaking regions, where pristine lakes, endless outdoor recreation, and a welcoming community are part of everyday life. A premier resort in Muskoka is seeking a proven hospitality leader to oversee their Rooms Division. This is a unique opportunity to combine an exceptional lifestyle with a dynamic leadership role, balancing financial performance with guest satisfaction, and setting the standard for service excellence. The Director, Rooms Division is responsible for driving operational success across key areas of the hotel. Whether leaning heavily on housekeeping operations or with a focus on front office leadership, this role requires the ability to identify priorities, set clear goals, and ensure profitability while elevating the guest experience.Beyond the role itself, the setting is equally compelling. Nestled in Ontario's cottage country, Muskoka offers a lifestyle defined by natural beauty, year-round recreation, and a strong sense of community. Living and working in this region provides the opportunity to balance a demanding career with an enviable quality of life - whether it's time on the water in summer, enjoying vibrant fall colours, or winter activities in a true Canadian landscape.Contact Bobbi Miner-Neal at or submit your resume in confidence below.DescriptionStrategic Leadership: Develop, implement, and monitor departmental strategies aligned with property and brand goals. Translate these into clear operational plans and measurable performance indicators.Financial Accountability: Drive profitability by overseeing departmental budgets, ensuring P&L accuracy, controlling costs, and identifying opportunities to improve revenue streams while maintaining quality standards.Operational Excellence: Direct daily operations of Rooms Division departments (Housekeeping, Front Office, Guest Services, and potentially Spa or Concierge). Establish procedures to ensure efficiency, productivity, and adherence to brand standards.Guest Experience: Consistently deliver and elevate service standards by anticipating guest needs, resolving concerns promptly, and fostering a culture of personalized hospitality. Ensure guest satisfaction scores exceed targets.Talent Development: Recruit, train, mentor, and retain top talent across Rooms Division teams. Foster a culture of accountability, recognition, and career growth. Provide coaching to build confident and empowered leaders at all levels.Collaboration: Work closely with Sales, Food & Beverage, Engineering, and other key departments to ensure seamless operations, special event execution, and a consistent luxury experience.Compliance & Safety: Maintain strict adherence to health, safety, labor, and regulatory standards. Oversee housekeeping and front office procedures to ensure compliance with brand and legal requirements.Innovation & Improvement: Continuously assess operations for opportunities to enhance efficiency, guest satisfaction, and team performance. Lead initiatives for process improvements and new service offerings.Community & Brand Representation: Act as a visible ambassador for the property in the Muskoka region, strengthening the resort's reputation with guests, partners, and the local community.RequirementsExtensive Rooms Division leadership experience in a full-service resort or hotel environment.Strong financial acumen with proven success managing departmental budgets and driving profitability.Inspirational leadership style-hands-on, visible, and committed to coaching and mentoring.A track record of delivering elevated guest satisfaction alongside operational performance.Ability to adapt to a role that may be weighted heavily toward either housekeeping or front office operations.Corporate CultureCompetitive compensation package aligned with senior hospitality leadership roles.Comprehensive health and dental benefits.Performance-based incentives and recognition programs.Retirement savings and contribution matching.Generous vacation allotment and lifestyle perks.Discounts on accommodations, dining, spa services, and recreational activities.Career development opportunities within a highly respected global brand.The chance to live and work in Muskoka's stunning cottage country, with year-round outdoor recreation at your doorstep.Position TypePermanent
