Bilingual Customer Service Representative - Canada

Moen

  • Oakville, ON
  • Permanent
  • Temps-plein
  • Il y a 27 jours
  • Postuler facilement
Company DescriptionThe Customer Service Representative is responsible for processing and accurately entering orders on time. Provide accurate information to satisfy customer’s requirements. Responsible for taking customer claims to a completed credit or providing solid information to refuse Claims working within companies’ policies and guidelines. Work with Accounts Receivable to resolve outstanding deductions on Aged Trial Balance. Provide all necessary information for inventory adjustments.Job Description
  • Order Processing
Enter customer orders using the appropriate systems and methods. Follow company guidelines, ensuring correct quantity, pricing, and part numbers are applied. Follow up with internal departments and customers to resolve any discrepancies.
  • Claim Resolution
Utilizing the Debit log, ensure that all debits are entered. Working with other internal departments (Sales, Finance, Distribution, Marketing), investigate and determine the validity of customer requests and process accordingly by issuing credit/debit or preparing disallowed letters. Resolve customer deductions that have been taken with no paperwork received. When a customer requests a return, ensure appropriate documentation/authorizations are completed, and the return is received before issuing credit.
  • Communications
Respond to customer inquiries via phone and email, including but not limited to order status, product information, claims, returns, order processing, pricing, and account status, working with other departments as necessary.
  • Other
Other duties as assigned include inbound EDI error correction, working with the Planning department on new product order processing, updating the aged trial balance with credit numbers, and as-needed ad-hoc duties.Qualifications
  • College Degree and/or 2-3 years of previous Accounting/Customer Service experience
  • Fluently Bi-lingual English/French; verbal & written
  • Demonstrated proficiency in SAP order entry an asset
  • Proven ability to work effectively as a contributing member of a self-directed team
  • Ability to communicate and work in concert with all levels within the organization
  • Advanced competency in oral & written communications
  • Demonstrated effectiveness in problem-solving
  • Demonstrated customer service skills
  • Proficient PC skills in Word, Excel, and Analysis for Office an asset
  • Organizational skills and attention to detail
Additional InformationEqual Employment Opportunity:FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.To protect yourself from fraudulent job postings or recruitment scams, please note that FBIN job postings are exclusively hosted on our careers page at .

Moen