Ramp Agents
- Edmonton, AB
- Permanent
- Temps-partiel
- 05:00 - 09:00 - Mon, Tues, Thurs
- 05:00 - 10:00 - Wed & Fri
- 11:00 - 14:00 - Mon, Tues & Wed
- 17:00 - 23:00 - Mon
- 17:00 - 21:00 - Fri, Sat & Sun
Ramp Agents support all ground handling operations, de-icing applications and possibly some fueling situations. Ramp Agents are accountable for all areas of aircraft ground handling and are required to operate in a safe and efficient manner and as directed by the Ramp Supervisor.Responsibilities:
- Plan, design and perform ramp services according to the standards set by Executive Flight Centre.
- Load and unload aircraft.
- Marshall and chock aircraft.
- Provide lavatory and water service to aircraft.
- Provide a variety of servicing on aircraft.
- Assist in field maintenance, primarily on the apron and around the building entrances for snow clearing and grass cutting.
- Direct passengers on the apron as instructed by passenger service agents.
- Ensure correct baggage loading information is given to each aircraft, including any ballast concerns.
- Operate all ground service equipment.
- Perform audits on handling, safety and security as required including involvement in implementation regarding cargo and aircraft handling.
- Provide award-winning ground handling services including building quality relationships with customers.
- Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
- Troubleshoot issues within the ground handling process.
- Responsible to clean all company vehicles, GSE equipment and Fuel Trucks.
- Back-up/support Aircraft Refuelers and/or Line Technicians as required.
- Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
- Ensure exceptional, courteous, and respectful customer service.
- Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
- Perform any other duties as required.
- Previous experience in the aviation industry in a similar role would be an asset.
- A valid class 5 driver’s license is required – No Graduated Driver’s License permitted.
- Airport Security Clearance and Driver’s Abstract is required as a condition of employment.
- Obtain a restricted operator’s certificate (radio license) within 60 days of employment.
- First Aid and CPR would be an asset.
- Able to work inclement weather, overtime and extended shifts.
- Able to effectively communicate both verbally and in writing.
- Able to lift or move up to 60 lbs independently.
- Able to work in confined spaces.
- Highly motivated and able to work with minimal or no supervision.
- Basic mathematics, trouble shooting skills and excellent attention to detail.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- A strong work ethic and positive team attitude.
- Professional, punctual, meticulous and diligent.
- Able to work collaboratively as a productive member of the EFC Team.
- Competitive compensation.
- A fun and exciting working environment.
- Free Health and Dental Benefits for Part Time Employees.
- A discretionary bonus program based on over all company performance.
- An incredible work environment focused on hard work, fun and celebrating our successes.
- Career advancement opportunities in a variety of industries through the EFC Group of companies which include Aviation, Cargo, Operations, Construction, Facility Maintenance, Leasing, Administration, Heavy Duty Mechanic, Sales, Accounting, Human Resources, Safety, Training.