Customer Service Agent, Charter Operations (Charter Specialist)
- Calgary, AB
- Permanent
- Temps-partiel
- Purpose-Driven Mission — Your work matters
- Tight-Knit, Inclusive Team — You’ll feel valued and supported
- Career Growth Opportunities — Across the North and beyond
- Experience the North — Adventure meets purpose
- Trusted Airline of the Arctic — Be part of something bigger
- Extended healthcare
- Short-term & long-term disability
- Life insurance
- Dependent life insurance
- Accidental death & dismemberment insurance
- Starts after 1 month of regular active employment
- Available after 6 months of regular active employment
- Eligible for Canadian North flights after 1 month
- Additional travel privileges are available after probation. Fly with Canadian North’s affiliated airlines at a great price worldwide
- Reduced rates and free travel passes!
- Access to personal cargo shipment as per the Employee Travel Guide and Company policy
If you’re reliable, safety-focused, and ready for adventure, we want to hear from you. Join a company where people count on you, and where you can count on a career that matters.About the positionAbout this positionThe Customer Service Agent, Charter Operations (Charter Specialist) provides day to day assistance with the flights for various clients to and from varied sites.Reporting to: Manager, Charter Operations.*Non-BargainingDUTIES AND RESPONSIBILITIES:Must be able to perform, but not be limited to, the following duties and responsibilities:
- Check-in and board passengers with the utmost efficiency and professionalism;
- Provide administrative support prior to and after arrivals and departures;
- Create and make changes to passenger reservations;
- Answer radio calls from flight crew and enter info into flight tracking system for arrival and departure times, doors closures, airborne time, etc. Assist crew with requests for air stairs, GPU's and other requests as required;
- Collaboration with Account Managers and Operations Control Centre to manage charter operations;
- Provide assistance to Charter Coordinators for the set up and execution of ADHOC Charters;
- Liaise with Operations Control Centre; charter customers; and sub-contractors as required;
- Work collaboratively with team members to assist with irregular operations and recovery as required;
- Actively participate in the company's safety management systems program and demonstrate knowledge of employee responsibilities regarding safety;
- Other duties as assigned.
- High School diploma or equivalent related work experience;
- One (1) year of customer service experience;
- Computer knowledge and reservation system experience a definite asset;
- Proven ability to work independently with limited supervision or direction;
- Excellent interpersonal skills including oral and written communication;
- Previous experience and/or knowledge of airline operations is considered an asset;
- Proven ability to effectively handle diverse and challenging situations with poise and diplomacy;
- Ability to manage priorities and conflicting demands;
- Well organized and detail orientated;
- Must be available for shift work (includes weekends, nights, statutory holidays);
- Must be able to continuously lift up to 45lbs;
- Ability to communicate in Inuktitut a definite asset;
- Ability to obtain a Restricted Operator Certificate With Aeronautical Qualifications (ROC-A);
- Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.