
Program Portfolio Manager
- Montréal, QC
- 115.000-137.900 $ par an
- Permanent
- Temps-plein
- Manage the backlog for deployment and support services for a cross functional team within a specific Customer Portfolio in
- Apply and oversee Agile practices and continuous improvement initiatives for driving value generation and team performance.
- Act as a champion for our work management systems, promoting best practices, driving adoption, and ensuring tools are used effectively across the team.
- Leverage forecasting and resourcing tools to anticipate demand, identify capacity constraints, and proactively adjust plans. Deliver data-driven insights through tracking of team velocity, project health, risk indicators, and delivery timelines.
- Allocate resources effectively across install base customers, new projects, and support activities, using data and historical trends to guide decisions.
- Continuously monitor risks across the project lifecycle, working closely with project managers to ensure timely mitigation strategies are in place.
- Attend kick-off meetings, Customer Operations meetings, and project leadership meetings relevant to your portfolio, contributing informed input and strategic direction.
- Identify and lead process improvements that support department goals, operational efficiency, and cross-functional alignment.
- Hold regular one-on-one meetings with each direct report to support well-being, check in on “gut feels,” and identify development areas early.
- Take full ownership of the performance management cycle - from setting clear goals and providing ongoing coaching to leading mid-cycle and formal evaluations.
- Monitor individual progress and assign relevant training or development plans using our internal learning resources and systems; follow up to ensure growth is tracked and supported.
- Stay on top of workload visibility, time off planning, and time reporting to ensure team balance and accountability.
- Lead or support the recruitment and onboarding of new team members, ensuring they are set up for success and connected to the team culture from day one.
- Communicate regularly with leadership on team performance, challenges, training needs, and resourcing gaps, advocating for what your team needs to thrive.
- Foster a healthy, collaborative team environment through proactive feedback, recognition, and attention to team morale.
- ·In addition to competitive salary and performance-based incentives, we offer a slew of exciting benefits and perks, including:
- Education assistance for team members to continuously enhance their knowledge
- Robust health, dental and vision benefits, effective the month following your start date
- Monthly health spending account
- RRSP matching after 3 months
- Reimbursement of home internet expense
- Minimum 4 weeks of vacation
- Hybrid Environment
- Bachelor's degree in business or related industry experience
- Fluency in English (Fluency in French is an asset)
- At least 5 years of work experience as a program or portfolio manager
- At least 3 years of work experience as a People leader
- Successful management of large, multi-facility, enterprise projects
- Working knowledge of Infrastructure/IT
- Speak more languages than those required above, particularly French
- Have a PMP certification
- Know Scrum for Deployment
- Have a working knowledge of PACS/Radiology/DICOM and HL-7
- Have experience with other cultures
- Are innovative, drive change and look for improvements
- Have interests besides school/work, such as sports, sports leader, music, horseback riding, singing or flying or anything else that makes you stand out from the crowd