Store Operations Intern

Ardene Voir toutes les offres

  • Laval, QC
  • Temporaire
  • Temps-plein
  • Il y a 21 jours
We're the ultimate destination in North America and beyond for head-to-toe apparel, footwear, and accessories - all at the best prices. In 1982, we started as an accessories and jewelry retailer. Today, we're on a whole new level, with 250+ stores in Canada, the USA and internationally - not to mention ardene.com and our app!We believe that fashion shouldn't be exclusive or intimidating - it should be celebrated with youthful confidence and fearless enthusiasm. Our journey is ongoing in this new era of retail, as we focus more than ever before on customer experience and sustainable practices.We also take employee wellbeing and personal growth to heart. Our teams focus on driving initiatives in the area of mental health, diversity & inclusion, engagement and recognition. This includes our many mindfulness programs too, so our teams can create meaningful connections, lead with intention and kindness, and be their best selves at work and in their lives.Want to learn more about Life at Ardene? Check out our careers site for the latest updates & read one-on-one personal interviews with team members from across Ardene.Description:WHO YOU ARE:The Store Operations Intern will support the Headquarters Store Operations team on a key project. This internship offers a unique opportunity to contribute to a high-impact project focused on enhancing in-store customer service standards across the retail network. The Store Operations Intern will lead the development of a comprehensive customer service guide and support video content to be used as training tools for store teams.Responsibilities include, but are not limited to:
  • Collaborate with the Store Operations team and field partners to assess current customer service practices and identify areas for improvement.
  • Lead the creation and development of a standardized Customer Service Guide for retail store teams.
  • Script, coordinate, and help produce engaging training video content focused on customer service best practices.
  • Partner with cross-functional teams (e.g., HR, Marketing) to ensure alignment with brand voice and employee experience.
  • Edit and assemble captured video content into finalized training videos.
  • Rollout a pilot testing of the Customer Service Guide and gather feedback to make enhancements.
  • Support the rollout strategy of training materials across store locations, as well as online launch of training videos.
  • Assist with additional store operations projects as needed
WHAT YOU'LL NEED:
  • Currently pursuing a degree in Business, Retail Management, Communications, Marketing, HR or a related field.
  • Strong interest in retail operations and customer experience.
  • Experience working in a retail environment.
  • Excellent written and verbal communication skills.
  • Creative mindset with an interest in content creation (video, scripting, storytelling).
  • Strong organizational skills and ability to manage a project from concept to completion.
  • Comfortable collaborating with multiple stakeholders.
  • Proficiency in Microsoft Office; experience with video editing tools is an asset.
GROW WITH US!We're pretty proud to say that everything we do starts with our people - whether it's in-store or at the head office. From sales associates and store leadership; dedicated in-house apparel and design teams; marketing, brand, and digital experts; stylists, photographers, and graphic designers; all the way to store concept and operations. We do it all. Ardene is truly a creative hub that is second to none.Be part of a fun, dynamic and energetic team! Join our team and begin your career at one of North America's top retail chains!Ardene is an equal opportunity employer, and as such, does not discriminate in hiring or terms and conditions of employment on the basis of an individual's race, ancestry, color, place of origin, religion, gender, gender identity, citizenship, age, sexual orientation, disability, national origin, family status, marital status or any other characteristic protected by applicable laws. Accommodations for people with disabilities are available upon request for candidates taking part in all aspects of the selection process. Selection decisions are solely based on job-related factors.

Ardene