C59 Health Care Aid (Grid 21) - Casual

• Establish and maintain therapeutic relationships with patients/clients/families and provide support following established care plans
• Greet patients/clients/families, assist with storage of personal belongings and creation of a safe/comfortable environment, provide orientation of room and unit, and maintain confidentiality and respect for the patient’s rights and privacy
• Assist in the delivery of nursing care under the functional direction of a Licensed Practical Nurse or designate and perform duties such as recording of blood pressure, temperature, pulse, respiration, height and weight; administering sterile and/or non-sterile dressings; supporting personal hygiene such as bathing, grooming, oral care and feeding as required; assisting clinicians in positioning and holding children during procedures; and obtaining specimens such as urine
• Observe and monitor patient/client progress, symptoms and behavioural changes. Report significant observations such as discomfort and/or pain, changes in vital signs, weight, body measurements, skin breakdowns, unusual incidents and/or accidents, and feedback from the client into the care planning progress to the Licensed Practical Nurse or designate
• Respond to call bells/alarms by alerting the appropriate health care team member and/or assisting as necessary. Respond to emergent situations by calling appropriate code and assisting care team in accordance with unit/program guidelines
• Utilize mechanical aides such as specialty beds, lifts, slide boards, mobilizers, wheelchairs and stretchers to transport clients. Provide assistance with positioning, lifting and/or transferring clients utilizing established lifting/safety techniques, and accompany patient/clients to provide assistance
• Retrieve lab results and patient information from external systems
• Provide input regarding improvements to client care and the efficient and safe operation of the area

• Maintain a clean and safe environment; ensure call light/bell is within reach, make beds, apply side-rail requirements, empty urine bags, handle workplace hazardous materials according to procedures, and report all incidents, equipment problems and potential safety issues
• Prepare room for discharge cleaning and/or assist in room setup. Remove bed linen and forward to laundry; make beds; empty/clean fridge; and removes extra supplies in accordance with established procedures
• Clean equipment in the shared space such as wipe washing exam tables, wall mounted exam equipment, blood pressure units, overhead lamps, and measurement scales prior to the next patient
• Maintain supplies in utility areas, supply cupboards, resident washrooms, bedside tables and storage areas; check supply sheets to identify items and quantities required; notify others of depleting stock and replenish accordingly; tidy supply cupboards, shelves and other areas
• Participate in team meetings, discussions and/or related training sessions

• Perform related clerical duties such as answering telephones; providing general information; ensuring requisitions are labelled with patient demographics; maintaining patient flow; requesting, collecting, filing, or returning charts to the appropriate department

• Grade 12
• Resident Care Attendant Certificate and current registration with the BC Care Aid registry is required

• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid 1 and Current CPR certificate are required
• A valid driver’s license is required

• Knowledge of community health nursing theory including mental health and addictions, communicable diseases, primary care and practice within a patient/family-centered approach
• Knowledge of facilitation, mediation, and conflict resolution techniques
• Knowledge of computer literacy to operate a computerized patient care information system and word processing, spreadsheet, Internet and e-mail software
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

• · Expresses themselves clearly and professionally both verbally and in writing
• · Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• · Has a manner, style and presence that makes a positive impression
• · Listens to and considers others’ views

• · Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• · Fosters enthusiasm, energy and commitment
• · Takes responsibility for personal actions, performance and health
• · Is reliable and accountable; shows up on time ready to work

• · Effectively works with their colleagues to ensure organizational success
• · Champions positive working relationships with staff and external stakeholders
• · Supports an environment of openness, and champions teamwork and communication across programs
• · Leverages the expertise and experience of others for organizational success

Phoenix Society