Business Analyst – Salesforce

• Business group: Business Group: Commercial Banking Engineering oversees changes/implementations to commercial client programs.

• We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success! We provide you with the tools and technology needed to create meaningful customer experiences
• You’ll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world

• Collaborate with business and technical stakeholders to gather, analyze, and refine functional and non-functional requirements, ensuring alignment with strategic objectives and technical feasibility.
• Lead and support day-to-day project activities, ensuring adherence to the organization’s risk culture, compliance standards, and operational controls.
• Translate business needs into clear, actionable specifications and user stories, facilitating effective communication between business units and development teams.
• Contribute to the design, development, and delivery of software solutions for Client’s Commercial Customers and internal users, with a focus on scalability, usability, and compliance.
• Maintain and enhance the Salesforce platform, ensuring system availability, performance, and resolution of application issues in a timely manner.
• Stay current with Salesforce technologies and industry best practices, applying relevant updates and innovations to improve platform capabilities.
• Foster a collaborative environment that promotes continuous improvement, operational efficiency, and proactive risk management across the team.

• Extensive Salesforce Platform Expertise: Demonstrated in-depth knowledge of Salesforce products including Financial Services Cloud, Service Cloud, and Sales Cloud, with hands-on experience in configuration and user management.
• 10+ years of requirements Gathering & Integration Experience: Proven ability to elicit, analyze, and document business and technical requirements for Salesforce features and integrations, ensuring alignment with business objectives and system capabilities.
• Platform Configuration Skills: Experience in building and configuring out-of-the-box Salesforce functionality, leveraging the platform’s full capabilities to deliver scalable and maintainable solutions.
• Hands-On Experience with Financial Services Cloud: Practical experience in configuring user profiles, page layouts, and other components within Financial Services Cloud to support business processes and user needs.
• Business Analysis & Planning: Active participation in the planning and analysis of system changes and enhancements, translating business needs into actionable technical specifications and user stories.

• Experience with nCino Credit Origination (managed package for Salesforce) – Credit package on top of Salesforce – looking for some experience here

• Ability to translate technical knowledge into business value.
• Strong communication skills to be able to communicate with various stakeholders/external teams and problem-solving
• Working collaboratively – strong team player
• Capable of adapting quickly, managing multiple demands & competing priorities, while delivering deadlines
• Proven abilities to take initiative and be innovative.

• Bachelor’s or Master’s degree in Computer Science or a related field.

• The best candidate for this Business Systems Analyst role will demonstrate deep, hands-on expertise across multiple Salesforce platforms, including Financial Services Cloud, Service Cloud, and Sales Cloud,along with over 10 years of experience gathering and translating complex business requirements into scalable, integrated Salesforce solutions and nCino.

• Interview Format: 1 round – 1-hour MS Teams video interview
• Interview Panel: Hiring Manager and Solution Architects
• Structure:

• Final 30 minutes:

• Targeted start date: Sept 22nd

ProViso Consulting