Learning and Development Specialist

• Deliver Training

• Onboard new Department Managers-in-Training (DMITs) and Managers-in-Training (MITs)
• Monitor MIT and DMIT progress through their training program, acting as program point of contact for trainees and training store managers during their first 90 days
• Conduct field-based training in stores with management trainees and frontline employees
• Support ongoing training and development of Training Managers in training stores
• Lead formal classroom, small group, and on-the-job training sessions
• Build and assign training plans and coordinate training schedules
• Provide necessary resources to assist trainees in their success
• Provide additional training materials and assist trainees as requested by store teams
• Ensure the integrity of program delivery with onsite visits
• Report key learnings from the delivery of training programs to the People Development team and key AC business units
• Deliver and facilitate using a wide range of learning modalities (classroom, virtual, blended)
• Enhance the learning experience for all employees at TNWC
• Administer and coordinate training events
• Design and Develop Training and Support Programs

• Collaborate with the full People Development team to evaluate, create, and/or modify Manager, and Department Manager-in-Training programs
• Identify requirements for training needs specifically for , and then collaborate with People Development to design and develop modules as required
• Collect and review feedback from trainees and operations teams to identify opportunities to improve training materials
• Collaborate with subject matter experts across the business to identify new or changes to standard operating processes (SOPs) and adjust/update training programming as required
• Assess the effectiveness of training design, in terms of both costs and learning outcomes
• Create training outlines and determine delivery methods, specific to the effectiveness of training methods such as individual training, group instructions, demonstrations, virtual meetings, e-learning, micro-learning, and workshops
• Select or create training resources, job aids, and user guides/manuals
• Identify and plan key workshops for the annual store manager conference
• Ensure consistency between operating standards, new programs, and training plans
• Monitor and report on the delivery of training plans, training completions (including compliance), and assessment trackers to support the business leaders' accountabilities
• Support the Development of Office and Warehouse Employees

• Support company-wide People Development initiatives focused on Employee Engagement, Succession, and Talent Development
• Partner with the business units to identify talent development gaps and assess potential solutions
• Be the point of contact for TNWC and liaise with the People Development team to share insights and feedback on all programming
• Tools and Technology

• Use the Learning Management System (LMS) to assign training plans and manage training records
• Track and report on training plans and assignment of post-training action plans and toolkits
• Collaborate with the People Development team to ensure optimal use of learning technologies
• Source content from external providers, following TNWC integration requirements
• Build external training dashboards as required
• Apply tech-based learning modalities including game-based learning, and gamification to enhance the learning experience

• Minimum 5 years of retail management experience in various stores and/or department roles
• Strong understanding of store processes and systems
• Demonstrated commitment to people development
• Excellent communication, presentation, and facilitation skills
• Ability to work well both independently and with others, in a remote team setting
• Ability to adapt training delivery methods/styles based on learner needs
• Strong working knowledge of Microsoft Office
• Experience with integrating online learning into training plans
• Comfort with systems thinking and use, to support trainees, training managers, and other key business leaders
• Ability to develop and implement new training tools or supports
• Excellent interpersonal skills with the ability to communicate effectively with a team, at a distance
• Relationship-building skills to establish partnerships with internal customers, experts, and stakeholders
• Strong organizational, planning, and time management skills
• Ability to travel

• Work in an open-area office and warehouse environment
• Fast-paced office environment
• Ability to sit or stand in one place for long periods
• Multiple phone calls and meetings on a daily/weekly basis
• Required to travel up to 50 days per year

The North West Company