Director, Commercial Credit Operations

• Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers.
• Competitive rates.
• Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
• Profit sharing among Members.
• Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7
• A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked. This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.

• Ensure Funding and Administration processes and practices are efficient, effective and Member centric. Some of these processes and practices include:

• Funding conditions management
• Credit and security documentation
• Funding of loans
• Security registration
• New account set ups
• Ensure Funding and processes Administration and practices keep pace with overall growth objectives and are scalable for future growth. Identify gaps or areas for improvement and make recommendations for enhancements to senior management
• Implement, monitor, and measure the overall success of enhancements or changes made to process, practices, and policies

• Co-ordinates and oversees the work flow and processes for the Credit Administration and Commercial teams to ensure maximum operational efficiencies and effectiveness.
• Analyzes and recommends any automation required for the department for existing functions. i.e. Origination System, amortization calculators, renewals, pay out statements, etc.
• Recommends and implements additional reports and/or procedures to best identify and measure key credit and reputational risk areas for the credit union.

• Accountable to Senior Management Team to ensure that all credit/funding administration meets regulatory, Member service and senior management criteria, delivering results as outlined in the annual business plan
• Secondary accountability to the VP Internal Audit to identify and report suspected fraud and wrongdoing which will place the credit union at jeopardy either through financial or reputational loss.

• Recruit, build and grow an effective team with a Member-centric and customer service mindset
• Communicate business objectives and translate them into an action plan for team members
• Monitor, review and evaluate performance of team members
• Delegate responsibilities and decisions
• Mentor, coach and develop team members

• Build and grow an effective network of business partners and manage relationships with external vendors and professionals
• Monitor, review and evaluate performance of business partners or vendors
• Ensure appropriate contracts, controls and oversight are in place in relationships with business partners or vendors

• Ensure Funding and Administration processes and practices are compliant with Regulations and Credit management policies
• Provide input and advice on the development and enhancement of Credit Management policies

• Post-secondary education or equivalent experience in business, finance, or related field
• 6-8+ years of credit experience, including commercial credit administration or funding, including exposure to both construction and syndication lending
• Experience of working in close coordination with underwriters, legal firms and syndication partners is must
• Experience managing regulatory and internal audits
• Expert level knowledge of credit and security conditions and compliance/regulatory requirements
• 3+ years of experience managing people

• Knowledge of relevant government, insurer and regulatory requirements for retail and commercial lending and related consumer products
• Ability to work across functions in a collaborative manner
• Collaborative leadership style with strong interpersonal skills, including the ability to develop, nurture, and build relationships with internal and external partners
• Strong communication and presentation skills – ability to present recommendations to senior leaders
• High level of initiative in seeking solutions to challenges and maintaining up to date with industry
• Strong people management skills with a passion for coaching, growing, and mentoring a team
• Capacity to cope with a high degree of ambiguity and change
• Innovative and creative thinker – able to think outside the box to develop solutions

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