About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Embrace the alpine warmth surrounded by pristine Canadian wilderness In Whistler, home to North America’s largest ski resort, experience the best of alpine living through world-class ski runs, epic mountain experiences and an upbeat village. When the snow melts, the area becomes a playground for mountain bikers, zip-liners, hikers and adventurers. After an adventurous day, tuck into a meal at SIDECUT Steakhouse, where innovative creations match the seasons, or enjoy the après vibe in the warmth of Braidwood Tavern. Looking to recharge? Visit the Spa or take a dip in our heated pool, with a spectacular backdrop of the mountains and an invigorating dose of fresh alpine air.Employer: Four Seasons Resort and Residences WhistlerPosition: Hotel Information ClerkTerms of Employment: Full-time / PermanentLocation: Whistler, British ColumbiaEmployment Address: 4591 Blackcomb Way, Whistler BC, V8E 0Y4 CanadaHours of Work: Minimum guaranteed hours - 30 hours/weekAs business volumes fluctuate hours will range between 30-40 hours weeklyVacancies: MultipleLanguage: EnglishBenefits: Eligible for discretionary bonuses and/or salary increases in accordance with company policy. Extended Health Coverage/benefits (dental, vision, life insurance, RMT, prescription drugs, retirement plan etc.) after probationary period. Access to affordable shared staff housing both on-site and off-site. Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc. Wellness/Leisure Program (Choice of Ski Pass or the dollar value of the ski pass paid). Complimentary meal per shift in our employee dining room, Retirement plan with employer contribution; Paid time off; vacation days and additional floating holidays per year; Excellent training and development program; Discovery Nights at Four Seasons worldwide.Wage: $22.45 to $23.80 / hourContact: Please send resumes to and include “Hotel Information Clerk” in the email subject lineAre you excited about delivering the best experience to our guests? This position may be the perfect fit for you! The Core Agent is a pivotal role in the hotel as they manage the central telephone and chat system within the hotel Core Agents take In Room Dining orders, divert external and internal calls, respond to guests over “chat”, relay messages from Housekeeping to the Front Office team and handle reservations on a limited basis. All while remaining calm, professional and providing a high level of consistent service.Duties:Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.Takes guest in-room dining orders, communicates special requests to the kitchen using the hotel’s point-of-sales system.Coordinate delivery of orders by Room Service Servers in a timely manner according to Four Seasons Standards.Ability to provide alternative menu recommendations due to guest’s personal aversions, and promote goods or servicesAssist guests with amenity requests, Explain the type and cost of services offered and prepare corresponding charges, arrange for refunds, exchange and credit for returned servicesPrepare daily amenity list to be delivered by Room Service Servers.Assigns rooms to Room Attendants, dispatches Houseman/Runners on requests and supports the overall day-to-day Housekeeping Operation.Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems.Communicate with all departments as needed over multiple platforms including Teams, HotSOS, Rex, email, to ensure all specific requests and demands are met quickly and accurately.Communicate with guests on multiple platforms, including FS Messenger, phone and email.Responds swiftly and effectively in any hotel emergency or safety situation.Ability to be a team player, work harmoniously and professionally with co-workers and superior.Ensures highest level of professionalism with a friendly calm demeanor.Requirements:Must have a minimum of 6 months of hospitality experience working in a hotelCompletion of Secondary SchoolCompletion of some college or other post-secondary programs is preferred, but not requiredComfort with Microsoft Office products and the ability to learn other computer software suites necessary for the rolesThe ability to work in a fast-paced environment handling multiple guest calls consecutivelyThe ability to multitask effectivelyFluency in reading, writing, and speaking in EnglishExcellent commitment to service and teamwork.Ability to obtain a clean criminal record check.Ability to work eveningsGreat attention to detail and the ability to work in a fast-paced environment.On the job training is providedAs our hotel is open 24/7, 365 days a year, we expect our Hotel Information Clerks to be flexible in working mornings, evenings, weekends, overnights and holidays.Join Our TeamJoin our dynamic, diverse team at Four Seasons Resort & Residences Whistler as a Hotel Information Clerk Agent.Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.The LocationBe ready for a Canadian experience! At Four Seasons Resort Whistler, we fill guest’s days with exhilarating adventures on Whistler and Blackcomb mountains and Employee days with happiness and thrilling working experience. We aim not only to be the best Resort to stay in Canada but also the greatest place to work! We offer 273 newly refurbished elegant guest rooms and suites; a luxury Spa and top-rated restaurants.Four Seasons Resort Whistler is located at the foot of Blackcomb and Whistler. The resort is a five-minute walk to the ski lifts and a 10-minute stroll to the village center, making it the perfect location for a rustic adventure any time of year.Our guest rooms are spacious, beautifully re-styled in December 2019, the refurbished rooms and suites pay close attention to the unique placement of Whistler – a secluded retreat, just an hour and a half away from the international destination of Vancouver.In December 2020, we completed a property-wide enhancement with the launch of Braidwood Tavern, craft kitchen and social house conceived in collaboration with celebrated chef and restauranteur Richard Sandoval, along with a re-imagined SIDECUT Steakhouse, both designed by Box Interior Design.About Four Seasons Hotels & ResortsFour Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.Learn more about what it’s like to work for Four Seasons:Learn more about Four Seasons Whistler on Social Media:Instagram: @FSWhistlerTwitter: @FSWhistlerFacebook:We look forward to receiving your application!*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.
