FOH Manager
Paradies Lagardère Travel Retail
- Richmond, BC
- 50.000-60.000 $ par an
- Permanent
- Temps-plein
- Close out registers and run required reports on a daily basis
- Collect employee cash drops
- Special cleaning projects or tasks
- Properly process guest checks if needed
- Maintain “Every Team Member, Every Day” - “Every Guest, Every Time” focus, working tenaciously to ensure all guest have an overall positive experience
- Comply with and enforce company and store policies including but not limited to Time and Attendance, Cash Handling, Workplace Safety, etc.
- Create and provide discipline to employees as needed and with approval from GM
- Provide change to employees as needed
- Assist with end of month procedures. i.e., inventories
- When needed, assist with the ordering of supplies.
- Communicate with Management on a daily basis informing them of daily activities occurring in the store by noting it in the logbook.
- Ensure all computers and printers have adequate paper and any other required supplies
- Report all incidents, emergencies and pertinent information to General Manager and Director of Operations as soon as possible
- Ensure cleanliness of store is maintained at all times
- Assist in expediting food and ensure all guest meals are complete and satisfying
- Adhere to, foster, and enforce all aspects of the company training program, including new hire training and ongoing training.
- Provide all employees with a superior example of leadership, including but not limited to, friendly and efficient customer service, upbeat and positive attitude towards co-workers and customers
- Follow and enforce workplace safety rules and the procedure for handling workplace accidents
- Understand and promote company philosophies and guest service standards
- Misc. administrative duties i.e., waste tracking, payroll / time keeping, banking, scheduling, new hire paperwork, filing etc.
- Knowledge of basic computer, 10-key or Point of Sale functions.
- Ability to understand verbal English, i.e. basic guest requests related to food service.
- Ability to write and read basic English
- Ability to greet and converse with customers and staff in a friendly and professional manner at all times
- Ability to handle, count and balance cash receipts.
- Take initiative to assist with smooth daily operations
- Perform general cleaning tasks using standard, approved cleaning products as assigned by the manager.
- Perform any side work or related duties associated with the general operations of the restaurants.
- Perform any and all other duties asked of you related to the operation and success of the restaurant.
- Three (3) to five (5) years of experience as a supervisor required. Prior restaurant / market experience preferred
- Obtain and maintain current Serve Safe Food Manager’s Certification within six months of hire/promotion.
- Standing for long periods and the ability to work in an environment with varying temperatures.
- Bachelor of Science degree in hotel/restaurant management is desirable. A combination of practical experience and education will be considered as an alternative. High School graduation required.
- Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
- Must agree to work various shifts in a 7/365 team-oriented environment. The schedule is determined by business needs.
- Proficiency required in reading and writing, Microsoft Office Suite, and mathematics
- Any combination of education, training and work experience that provides the required knowledge, skills, and abilities.
- Must have sufficient self-confidence, poise and interpersonal skills to be able to work effectively as part of a team and to take part in professional discussions.
- Must be able to sustain performance under conditions of stress – such as tight deadlines and detailed questioning.
- Ability to be a team player and quick learner in a dynamic, fast-paced environment with varying levels of guests and team members present.
- Excellent customer service skills and an ability to communicate effectively, in English.
- Self-starter able to prioritize and handle various tasks simultaneously.
- Proficiency required in reading, writing, and mathematics, in English.
- Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, gripping, climbing on a ladder and walking long distances.
- Willing to participate in an airport security background check.