Manager, Operations and Communications
- Toronto, ON
- Permanent
- Temps-plein
Operations:Operations, Planning, User Engagement and Team Support:Work with DPE senior managers to build DPE process templates for speed and consistency across all product initiatives.Ensure team visibility, by planning and tracking current and future quarterly initiatives, co-ordinating multiple project schedules, and resource requirements.Own and update our planning activities, including release prioritization presentations and user engagement overviews. Collaborate with our product partners to ensure these documents are updated monthly for timely senior leadership reviews.User Engagement: Manage the intake, response, and delivery process for user engagement requests. Supporting the user engagement manager to provide prompt and accurate responses to field requests. Allocate engagements across senior managers, as required.Own the administration of our working, collaboration and storage tools: Confluence, Asana, SharePoint, V-Brick recording storage, and Box document storage.Communications:WM Digital communications: Briefed by senior leadership and strategy, prepare Town Hall presentations and group or individual announcements, required for the broader WM Digital teams.Review communication plans quarterly with senior leadership, to plan accordingly.DPE communications: Work with senior managers to craft product narratives to guide product launch messaging for our communication partnersWhat do you need to succeed?Must haves:Undergraduate degree/post-graduate certificate or equivalent in business, office administration, communications, public relations, or similar3+ years of organizational administration, and/or communications experience, including planning activitiesOutstanding writing skills with experience receiving executive briefs, presentations and employee messagesStrong interpersonal skills and the ability to build relationships and collaborate across businesses and functionsKnowledge of digital and financial environment preferredWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.Leaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impact.Work in a dynamic, collaborative, progressive, and high-performing team.Flexible work/life balance options.Opportunities to do challenging work.Opportunities to take on progressively greater accountabilities.Access to a variety of job opportunities across business.Job Skills Collaboration, Communication, Deliverables Management, Industry Knowledge, Internal Communications, Interpersonal Relationships, Knowledge Organization, Long Term Planning, Oral Communications, Organizational Communications, Organizing, Planning Activities, Prioritization, Strategic Communication Planning, WritingAdditional Job DetailsAddress: RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity: TorontoCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: WEALTH MANAGEMENTJob Type: RegularPay Type: SalariedPosted Date: 2025-09-04Application Deadline: 2025-09-18Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .