Customer Service Associate II
- Canada
- 52.000 $ par an
- Permanent
- Temps-plein
- 10 days of Paid Time Off upon hire
- Excellent benefits package after 30 days (Medical, Dental & Vision)
- Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
- Employee discount of 15% on Ryder stock
- A safe, friendly and respectful work environment
- Recognized by Forbes as one of Canada's Best Employers in 2025
The Customer Service Associate II is responsible for planning and scheduling driver routes as well as providing customer service support to drivers and client representatives. This individual keeps records, monitors daily logs for discrepancies, performs investigative functions and emergency planning and solves daily delivery, inventory, equipment, employee and customer issues.Essential FunctionsProvide customer service support to driver and client representatives in a transportation environment.Investigate and solve daily delivery, inventory, equipment, employees and customers issues to ensure safe and efficient completion of workSequence and plan daily routing and all related activities.Schedule repairs and preventive maintenance service on equipment on a regular basis and as needed.Prepare manifests and delivery trip log for the warehouse and provide instructions of any changes to routes for loading the vans accordingly.Ensure that emergency orders are delivered within expected timeframes.Review Web TM to ensure stops are completed efficiently.Complete and process all required logs, database and driver paperwork and segregate discrepancies from completed trips as required;.Assist Logistics Supervisor or Logistics Manager in areas of quality control for driver administration, compiling location reports and dispatching such as weekly payroll, timecards, log book, billing information, accident and incident report and other reports, as needed.Determine daily workloads and allocate drivers accordingly, utilizing the appropriate systems.Identify opportunities to improve operations and make suggestions.Additional ResponsibilitiesPerforms other duties as assigned.Skills and AbilitiesStrong verbal and written communication skillsBilingual (For Quebec locations only)Ability to build strong customer relationshipsStrong planning and organizational skillsDemonstrates problem solving skillsDemonstrates analytical skillsPossesses a high degree of initiativeDetailed oriented with excellent follow-up practicesPerforms work independently with minimal supervisionAbility to work independently and as a member of a teamQualificationsCollege degree/Technical Certification required in logistics, supply chain or transportation or equivalent experienceOne (1) year or more in a similar position requiredTravel
NoneDOT Regulated
NoJob Category Customer ServiceCompensation Information:The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:Pay Type: SalariedMinimum Pay Range: $52kMaximum Pay Range: $52kRyder is an Equal Opportunity Employer:We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply please contact us at 226-213-4040.Authorization to Work in Canada:As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.Security Notice for Applicants:Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at or 800-793-3754.Current Employees:If you are a current employee at Ryder, please click to log in to Workday to apply using the internal application process.Job Seekers can review the Job Applicant Privacy Policy by clicking .