Application Support Engineer

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  • Toronto, ON
  • Permanent
  • Temps-plein
  • Il y a 1 mois
  • Postuler facilement
Application Support Engineer – Competitive Salary – Canada (Remote)Want to work remotely across Canada while solving real-world problems for the aviation industry? Looking for a role where your curiosity and tech skills make a daily impact?The RoleJoin Vmo Solutions as an Application Support Engineer and step into a highly visible, problem-solving role that bridges customers, software, and internal teams. You’ll help airline clients succeed by troubleshooting issues, guiding new users, and improving how our product works behind the scenes.This is a fully remote role with a collaborative team, modern tools, and room to grow.Key Responsibilities
  • Every task you take on will directly improve the customer experience and product performance:
  • Resolve customer issues by digging into logs, cloud behavior, and data—your sleuthing keeps operations running smoothly.
  • Work across AWS-based systems to troubleshoot problems—gain valuable experience with cloud tools.
  • Use databases and simple scripts to analyze data—develop your technical toolkit daily.
  • Support onboarding—set new customers up for long-term success.
  • Help test new features—your input helps catch issues before customers ever see them.
  • Organize customer feedback and requests—make sure the right improvements are prioritized.
  • Improve internal processes—your ideas can shape how we scale support as we grow.
About Our CompanyVmo Solutions builds cloud-native software that helps airlines run safer, more efficient operations. We’re a profitable, product-focused team with a steady growth track. Our culture is collaborative, curious, and remote-first—with team members across Canada.The BenefitsEverything we offer is designed to support your success and well-being:
  • Competitive pay
  • Health & dental benefits
  • Wellness allowance to support your lifestyle
  • A voice in how we work and what we build
  • A remote, flexible environment where results matter more than hours
The PersonYou’ll thrive here if you:
  • Enjoy solving complex problems and finding the “why” behind issues
  • Have experience with cloud environments (AWS is a plus)
  • Are comfortable with data, basic scripting, and tools like Excel, GitHub, and Jira
  • Communicate clearly with both users and developers
  • Stay organized and focused across multiple tasks
  • Like working with curious, low-ego teammates
What’s NextSound like a fit? Apply now and help shape the future of aviation tech—one solved problem at a time.

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