Service Advisor - Lethbridge, Alberta

New West Truck Centres

  • Calgary, AB
  • 45.000-55.000 $ par an
  • Permanent
  • Temps-plein
  • Il y a 1 mois
Why work hereNew West Truck Centres has access to the latest diagnostic tools and equipment. Surround yourself with certified technicians who specialise in Freightliner, Thomas Built, Sport Chassis, Detroit Diesel, Cummins, Autocar and other brands of heavy-duty trucks.Treated Well.Your direct manager is a well-respected and knowledgeable leader who always remains calm and collected, even in the most challenging situations. They genuinely care about their team and take the time to listen to their concerns, offering guidance and support when needed.Trained Well.Employees have access to cutting edge technological training opportunities, web training, and career development training, in addition to our in-house training programs and certifications that will develop your skills and advance your career.Paid Well.Our total compensation package offers, health, dental, EFAP, vision care and life insurance. The salary range for a Service Advisor is $45,000.00 to $55,000.00 (based on education and experience). A monthly bonus is available for this position.The role:Under the supervision of the Service Office Supervisor, the Service Advisor will welcome customers and gather information required to identify their vehicle repair and maintenance work they require. The Service Advisor sells maintenance services and organizes the work schedule, while maintaining exceptional customer service and rapport. They are the first point of contact for most of our customers and visitors. The schedule for this role is Wednesday to Saturday 7:00am to 5:30pm.Customer Relations – 70% of your time is spent here
  • Obtain, verify and double check that you have the correct truck/vehicle serial/VIN number, mileage, company, contact names and phone numbers on all required documents.
  • Act as a liaison between the customer, Service, Parts and Sales Departments.
  • Obtain as much information about the customer and vehicle data upon their arrival.
  • Inform the customer of all promotions and services provided by the dealership, including Parts and New Truck Sales.
  • Verify the customer’s method of payment before the required repairs begin.
  • Ensure accuracy of customer data in our computer system
Problem Solving – 40% of your time is spent here
  • Hands on work, get in there and figure it out.
  • Coordinate with the back counter parts technicians to ensure parts for the repair are in stock or ordered to perform repairs and maintenance.
Education/Certification
  • High School Diploma (Post Secondary Education in a related field is an asset)
Experience
  • Outstanding customer service skills.
  • Minimum 1 year Industry experience (automotive or heavy-duty/commercial vehicles)
  • Ability to speak English fluently (a second language would be considered an asset).
  • Experience in the industry is not necessary, however preference will be given to those with experience in heavy duty trucks or automotive, especially with commercial vehicle experience.
  • Must be able to work in a high pressure environment safely Must be able to present yourself in a positive, professional manner to colleagues and customers.
  • Ability to effectively present information and respond to questions from co-workers, managers, customers and the general public.
3 Things To be successful as a Service Advisor1. Internal drive & curiosity to get to Why2. Always willing to help out3. Never stop learningOther details· We welcome all qualified candidates to apply, the diversity of our workforce reflects the communities and customers we serve.· Professional references will be required.We are New West Truck Centres, a trusted name in heavy-duty trucks since 2008. From two locations, we’ve grown into a network of dealerships and body shops serving Alberta and interior British Columbia. We represent a wide range of heavy-duty trucks and parts brands, including Freightliner, Western Star, Thomas Built, Mitsubishi Fuso, Sport Chassis, Detroit Diesel, Cummins, Autocar, and more.Born from the vision of an integral leader who has worked in every aspect of the business, this comprehensive background fuels our passion for exceptional customer service, ensuring the best experience at all our locations in Calgary, Balzac, Lethbridge, Red Deer, Medicine Hat, Cranbrook, and Taber.Our "person-centered" corporate culture values each team member as essential to our success. This approach has earned us rewards such as Best Employer for Recent Graduates and Top Company for Women to Work for in Transportation. We actively support various charities and participate in numerous community and industry initiatives.

New West Truck Centres