SUPPORT ASSISTANT B

• Job ID: 58957
• Job Category: Administrative
• Division & Section: Toronto Shelter & Support Services, Homelessness Init & Prevention Svcs
• Work Location: 705 Progress Avenue, Scarborough, 129 Peter Street, Toronto and 20 Milner Business Court, Scarborough. Hybrid.

• Shift Information: Monday to Friday, 35 hours per week.
• Affiliation: L79 Full-Time
• Number of Positions Open: 3
• Posting Period: 02-Sept-2025 to 16-Sept-2025

• Perform varied administrative tasks involving the preparation, research, summary and reconciliation of data and the control and expedition of documents, data, revenues and cash.
• Prepare and process documents/statistical summaries/reports, etc. Assess and analyze data.
• Draft and sign correspondence.
• Check work for accuracy and conformity with regulations, policy and procedures and correct/resolve outstanding/incorrect items. Identify issues and recommend solutions. Perform complex calculations.
• Direct, coordinate, schedule and train staff as necessary and directed. Check/verify work of assigned staff.
• Operate office equipment and computers utilizing a variety of software packages, applying speed and skill. Prepare presentation material. Utilize detailed layout and formatting.
• Coordinate and maintain complex computerized filing and retrieval system.
• Maintain supplies inventories.
• Respond to e-mails, telephone and in-person inquiries from senior staff, the public, agencies and other levels of government utilizing in-depth knowledge of procedures, regulations and other related criteria.
• Review, accept or reject and track material/applications from external organizations and/or other City Divisions.
• Receive and pay out cash/cheques and TTC tickets, controls, monitors and balances petty cash, tickets, prepares bank deposits, withdrawals, reconciliations and processes/checks financial payments. Assist with budget administration for unit.
• Coordinate and arrange meetings, events and schedules. Prepare draft agendas and attend meetings, take/transcribe/distribute minutes and provide status report on follow up action items

• Considerable experience in administrative and accounting practices in a customer service oriented environment, including experience coordinating and maintaining a record/retrieval system.
• Considerable experience in the preparation and formatting of complex reports, charts, graphs and statistical data using office systems including Microsoft Office Suite (i.e. Word, Excel, PowerPoint,) and Outlook.
• Experience with corporate payroll and time entry system (e.g. SAP)

• Exceptional customer service skills with respect to providing accurate information to and communicating with, service providers, the general public and/or staff to address a variety of inquiries.
• Sound business mathematics skills and a working knowledge of general statistical techniques and practices with the ability to make involved computations and calculations rapidly and accurately or a working knowledge of accounting procedures.
• Strong organizational, analytical, problem solving and multi-tasking skills with the ability to meet deadlines and assess priorities.
• Ability to communicate effectively, both orally and in writing to facilitate interaction with management, employees and representatives from external agencies including the general public.
• Ability to prepare detailed correspondence, summaries, statements and documentation requiring the interpretation and application of a wide range of administrative, accounting, payroll practices Ability to set up manual and computerized filing systems in accordance with Corporate Records Management.
• Ability to work independently with minimal supervision and under time constraints.
• Ability to work in a social services and human services environment including knowledge of current issues and trends in homelessness, housing and mental health.
• Knowledgeable of crisis intervention and conflict resolution techniques. Ability to travel to various sites

City of Toronto