Sr. Director, Franchising & Operations Analytics, Tim Hortons

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  • Canada
  • Permanent
  • Temps-plein
  • Il y a 9 jours
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.Tim Hortons is seeking a proven leader in the Franchised QSR industry to drive franchising strategy and operations analytics across the Canadian market. This is a unique role that combines important elements of relationship management, prudent financial risk assessment, and complex analysis of operational KPIs to understand the key drivers of the business and influence the strategy and initiatives that lead to success over the long term.Reporting to the Chief Operating Officer and leading a team of 10+ people, you will be responsible for reporting regularly on the operational health of the business, identifying key trends, and proactively recommending action to course correct on key operational metrics. You are also responsible for ensuring that decisions are made based on data and maintaining a high level of integrity in reporting on the performance of the business and new initiatives.This is a franchisee-facing role, requiring regular presentations to both internal stakeholders and franchisees. In addition, you will be responsible for the selection of new franchisees and managing the transaction process. You will own the restaurant valuation methodology and process, as well as the framework for approval of portfolio share ownership structures.RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week out of our office in Toronto, ON.What You’ll Do:
  • Authoring and delivering presentations to a variety of stakeholders, including the Tim Hortons and RBI senior leadership team and restaurant owners
  • Ownership of end-to-end franchisee lifecycle including recruitment, onboarding, transactions, owner recognition programs, and terminations
  • Updating valuation methodology for restaurant transactions on an as-needed basis
  • Overseeing franchisee billing processes, including managing franchisee bad debt risk
  • Leading reporting and analytics for all operational KPIs for Tim Hortons Canada restaurants
  • Ownership over internal franchisee-facing app (Timsights), determining priority of new features and enhancements, validating business requirements, and ensuring seamless launches of new features to owners
  • Managing performance evaluation frameworks and setting operational standards to ensure continued accountability for franchisees to deliver exceptional performance
  • Working closely with banking partners to build financial solutions for challenged owner situations and advocate for more favourable terms and financing support where required, as well as managing preferred banking programs across the franchisee base
What You Bring:
  • 7+ years of progressive leadership experience in a franchised business environment
  • Strong financial acumen and facility with numbers and data – MBA, CPA or CFA is an asset
  • Advanced ability to translate complex analysis into easily understandable narratives in order to gain understanding and buy-in from a wide range of stakeholders
  • Strong interpersonal skills and an ability to work collaboratively with cross-functional business partners to achieve mutual objectives
  • Experience with team building & talent development
  • A passion for building trust and relationships with franchisees
  • Comfort in making decisions in unstructured environments where multiple qualitative factors must be considered
This posting is for a position that will become vacant on or around April 2026.#TimHortonsBenefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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